Hybrid Lead, Vulnerable Customer Team – Care & Compliance

People's Partnership, a not-for-profit organisation based in Crawley, is seeking a Vulnerable Customer Team Manager to lead the Vulnerable Customer team in delivering compassionate support to customers in complex circumstances, while ensuring a compliant, customer-focused service.

You will coach colleagues, embed regulatory requirements and vulnerability best practice, drive continuous improvement, and champion Customer Duty to ensure fair, transparent, and accessible outcomes for vulnerable

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