Housing Officer

Housing Officer Location: Solihull, West Midlands Pay Rate: £26.60 per hour (Umbrella) Contract: Temporary, initially 13 weeks Start Date: ASAP End Date: 29th January 2027 Hours: 37 hours per week, Monday to Friday Working Arrangement: Hybrid, approximately 2 days per week in the office, with regular travel across the district.

About the Role

Service Care Solutions are currently recruiting for an experienced Housing Officer to join a local authority housing service in Solihull. This is an excellent opportunity for a proactive and customer-focused housing professional to manage a varied caseload, support residents and help maintain safe, sustainable communities. The successful candidate will be responsible for delivering effective tenancy and neighbourhood management services, investigating anti-social behaviour and working collaboratively with internal teams and external agencies.

Key Responsibilities

• Manage a designated housing patch, providing a proactive and customer-focused tenancy management service.
• Investigate and manage anti-social behaviour (ASB) cases, gathering evidence and taking appropriate enforcement action.
• Conduct tenancy audits, tenancy reviews, estate inspections and property visits.
• Manage complex tenancy matters, including abandonments, tenancy fraud, succession, mutual exchanges and breaches of tenancy agreements.
• Prepare legal notices, witness statements and supporting documentation for enforcement proceedings.
• Identify safeguarding concerns and make appropriate referrals to relevant agencies.
• Work closely with residents, support services, police and other partner organisations to sustain tenancies and resolve neighbourhood issues.
• Maintain accurate case records, reports and correspondence in accordance with organisational procedures.
• Provide advice and support to residents, ensuring appropriate signposting to relevant services.
• Support the delivery of statutory housing services and make decisions in accordance with relevant housing and homelessness legislation where required.

Candidate Requirements

• Previous experience working as a Housing Officer or Housing Options Officer within a local authority or social housing environment.
• Experience making statutory decisions in accordance with homelessness legislation.
• Strong knowledge of housing legislation, tenancy management and residents' rights.
• Experience managing anti-social behaviour, tenancy enforcement and complex housing cases.
• Excellent communication, negotiation and conflict-resolution skills.
• Ability to manage a demanding caseload, prioritise workloads and meet deadlines.
• A hardworking, proactive individual who is quick to learn and willing to go the extra mile.
• Willingness to attend the office approximately two days per week and undertake visits across the district.
• Ability to travel across the district, with access to a car preferable.
• Experience using Housing Jigsaw and Open Housing systems would be advantageous.

Please note: This is not a fully remote position. Candidates must be able to attend the office and undertake regular visits across the district.

Benefits

• Competitive hourly rate of £26.60 Umbrella .
• Full-time working hours, 37 hours per week.
• Hybrid working arrangements.
• Opportunity to work within an established local authority housing service.
• Initial 13-week contract with an end date of 29th January 2027.

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