Workshop Controller

Workshop Controller

• Reading
• Commercial Vehicle Workshop Experience
• Competitive Salary | Bonus | Incentives
• Private Medical | Pension | Life Assurance

Are you an experienced Workshop Controller with a strong background in commercial vehicles? Do you have the leadership skills to manage a busy workshop, maximise technician productivity and ensure the highest standards of customer service?

We are recruiting for an experienced Workshop Controller to join a well-established commercial vehicle dealership. This is an excellent opportunity for a motivated and hands‑on individual to take responsibility for the day‑to‑day running of a busy workshop, leading a team of technicians and driving operational performance.

Applicants must have commercial vehicle workshop experience, strong commercial vehicle knowledge and experience using both R2C and 1LINK systems.

The Role

As Workshop Controller, you will be responsible for overseeing daily workshop operations, ensuring all scheduled and unscheduled work is allocated effectively, deadlines are achieved and productivity is maximised.

Working closely with the Depot Manager and Service Department, you will play a key role in achieving departmental KPIs, maintaining customer satisfaction and ensuring the workshop operates efficiently, safely and profitably.

Skills & Experience Required

• Previous experience as a Workshop Controller or in a similar workshop management role within the commercial vehicle industry – essential.
• Strong knowledge of commercial vehicles, including HGVs and/or LCVs – essential.
• Experience using R2C and 1LINK systems – essential.
• Proven experience managing workshop workloads, technician allocation and productivity.
• Good technical understanding of commercial vehicle servicing, maintenance and repairs.
• Experience with warranty processes and claims administration.
• Knowledge of workshop loading systems and POS.
• Good understanding of LGV Operator Licence legislation and workshop compliance.
• Strong leadership, organisational and communication skills.
• Ability to work under pressure, prioritise workloads and meet deadlines.
• A proactive, solutions-focused approach with a commitment to delivering excellent customer service.

Key Responsibilities

• Manage the day-to-day running of a busy commercial vehicle workshop.
• Plan, schedule and allocate work to technicians, ensuring maximum efficiency and productivity.
• Monitor workshop performance, technician utilisation and hours sold against departmental targets.
• Lead, motivate, coach and develop a team of technicians, including conducting regular appraisals.
• Liaise with the Service Department, customers and other internal teams to ensure work is completed within agreed timescales.
• Ensure warranty claims, repair documentation and job cards are completed accurately and efficiently.
• Maintain strong working relationships with Warranty and Technical Departments.
• Ensure effective use of workshop management systems, including R2C and 1LINK.
• Oversee quality control, workshop housekeeping and health and safety compliance.
• Identify opportunities to improve workshop processes, productivity and customer satisfaction.
• Support the Depot Manager in achieving operational and financial targets.

What's In It For You?

• 24 days annual leave per year
• Carryover up to 5 days annual leave per year
• 1 x Life Assurance
• Duvet Day
• Company Pensions contribution of up to 5%
• Private Medical Insurance
• Attractive over time rates of up to 130%
• Bonus, incentives and commission schemes

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