Customer Contract Test Analyst

Location: Farnborough (Hybrid - 3 days per week onsite at Office)

Rate: Up to £330 per day

Overview

We are currently seeking an experienced Financial Services Test Analyst to join a high-profile customer contract programme within a leading automotive financial services environment. This role is ideal for someone with a strong background in functional testing, UAT, CRM platforms, and financial services applications who enjoys working closely with business and technology teams to ensure the delivery of high-quality solutions.

The successful candidate will play a key role in validating customer contract processes, CRM functionality, data integrity, and marketing campaign activities across several business-critical applications.

Key Responsibilities

• Participate in business requirements workshops, stakeholder meetings, and solution design discussions to gain a detailed understanding of business processes and system functionality.
• Analyse business and functional requirements and translate them into comprehensive test scenarios and test cases.
• Execute end-to-end functional testing across customer contract and financial services applications.
• Support and coordinate User Acceptance Testing (UAT) activities with business stakeholders.
• Validate customer, contract, financial and marketing data across multiple integrated systems.
• Identify, document, track and manage defects through to resolution using JIRA and Xray.
• Work closely with Product Owners, Business Analysts, Developers and Project Managers to investigate and resolve issues.
• Perform regression, integration and system testing activities where required.
• Support outbound marketing campaign testing and ensure successful deployment of campaign-related functionality.
• Produce test evidence, defect reports and testing status updates for project stakeholders.
• Ensure all testing activities are delivered in line with project timelines and quality standards.
• Contribute to continuous improvement of testing processes, standards and documentation.
• Proven experience as a Test Analyst within Financial Services, Banking, Automotive Finance, Insurance or Consumer Finance environments.
• Strong experience creating and executing detailed functional test cases.
• Hands-on experience supporting and coordinating User Acceptance Testing (UAT).
• Experience testing CRM platforms and customer management systems.
• Strong understanding of software development and testing lifecycles (SDLC/STLC).
• Practical experience using JIRA for defect management and workflow tracking.
• Strong experience using Xray for test management, test execution and reporting.
• Experience validating data accuracy, completeness and integrity across multiple systems.
• Ability to analyse requirements and identify gaps, risks and potential issues.
• Excellent stakeholder engagement and communication skills.
• Experience within Automotive Financial Services environments.
• Exposure to Salesforce, Dynamics 365 or similar CRM platforms.
• Knowledge of customer finance products, vehicle finance agreements or contract management systems.
• Experience with API, integration or data testing.
• Familiarity with Agile and Scrum delivery methodologies.
• Understanding of SQL and database validation techniques.

Personal Attributes

• Strong attention to detail and analytical mindset.
• Ability to work independently and manage multiple priorities.
• Excellent written and verbal communication skills.
• Proactive and solution-focused approach.
• Strong collaboration and stakeholder management skills.
• Ability to work effectively in a fast-paced delivery environment.

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