Receptionist

Work pattern:

20.5 hours per week over 4 days including 1 weekend day and bank holidays when required. Working hours Sun-Tues 10.15-4.15, Wed (inc breaks)

Salary: Up to £14,023.76 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Receptionist:

To play an integral role within the centre team, providing a welcoming and professional first point of contact for members of the public, volunteers and other stakeholders. The role provides information and assistance through telephone, face-to-face and digital communication, alongside essential administrative and operational support to help the centre run smoothly and effectively.

About the Dorset Cat Centre team:

our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home.

our dedicated team of staff and volunteers work together to provide the best possible care for the cats at our centre, while supporting the many different activities that help keep the centre running smoothly.

What we’re looking for in our Receptionist:

• previous administration or customer service experience
• a confident communicator with excellent organisational skills.
• a strong, flexible team player
• ability to work on own initiative accurately and under pressure
• experience using Microsoft Office, including Outlook, Word and Excel

What we can offer you in a role where you make a difference to cats’ lives every day:

• Health and wellbeing benefits to help you stay well at work
• Ongoing learning and development to help you build your skills and grow your career
• 26 days’ annual leave, increasing with service (pro rata)
• A competitive contributory pension scheme and life assurance for peace of mind
• Practical financial support, including access to Salary Finance
• Everyday support such as eye care vouchers and confidential advice services
• Enhanced sick pay and family-friendly policies to support you when it matters most
• Access to discounted pet insurance to help care for your pet’s health

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to..

If successful, your recruitment journey will include:

• anonymised application form
• in-person interview at the centre

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.

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