Account Manager

Account Manager

About H&H Maintenance Ltd

H&H Maintenance Ltd is a well-established building maintenance and refurbishment company with over 20 years of experience delivering high-quality services to private, residential and commercial clients.

We pride ourselves on reliable service, quality workmanship and a customer-first approach, building strong and lasting relationships with our clients. Our work ranges from reactive and planned maintenance through to full refurbishments, renovations and property renewals. We work closely with our clients and often become an extension of their own management teams, providing tailored solutions, clear communication and efficient project delivery. Our diverse portfolio reflects our commitment to exceeding expectations and delivering long-term value.

The Role

We are looking for an experienced and motivated Account Manager to join our team in a full-time, on-site role based in Reigate.

You will be responsible for managing and developing relationships with key residential and commercial clients, acting as their main point of contact and ensuring projects and maintenance works are delivered smoothly from initial enquiry through to completion.

This is a varied, hands-on role that combines client relationship management, project coordination and business development. You will work closely with project managers, site supervisors and our skilled tradespeople to ensure work is delivered on time, within budget and to the high standards expected by our clients.

Key Responsibilities

• Act as the main point of contact for a portfolio of key clients.
• Build and maintain strong, long-term client relationships.
• Coordinate maintenance, refurbishment and renovation projects from enquiry through to completion.
• Prepare and manage quotations, proposals and client communications.
• Monitor project budgets, timelines and progress.
• Work closely with project managers, site supervisors and tradespeople to ensure smooth delivery.
• Carry out client visits and site inspections where required.
• Manage client expectations and resolve issues quickly and professionally.
• Identify opportunities to grow existing accounts and introduce additional services.
• Maintain accurate records of client information, projects, quotations and account activity.
• Provide regular updates and reports on account performance.
• Contribute to improving processes, service delivery and overall client satisfaction.
• Ensure a professional and consistent approach across all client interactions.

About You

We are looking for someone who is confident dealing with clients, highly organised and comfortable managing multiple projects and priorities at the same time.

You will ideally have experience in account management, project coordination or client management within construction, facilities management, property maintenance or a similar environment.

Essential Skills & Experience

• Strong client relationship management and communication skills.
• Excellent negotiation and stakeholder management abilities.
• Previous experience in account management, project coordination or a similar client-facing role.
• Experience within construction, facilities management, building maintenance or refurbishment is highly desirable.
• A good understanding of building maintenance, refurbishment and renovation processes.
• The ability to explain technical information clearly and confidently to clients.
• Strong organisational and time-management skills.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Strong attention to detail when managing quotations, contracts, documentation and client information.
• Confident using Microsoft Office, spreadsheets, email, CRM and/or job management systems.
• Comfortable working on-site and communicating with tradespeople, supervisors and clients.
• A professional, proactive and customer-focused approach.

Desirable

• Relevant qualifications or training in business, construction management, facilities management or a related discipline.
• Previous experience in a similar Account Manager role.
• Drives ideally
• Knowledge of health and safety requirements within construction or building environments.
• Experience managing commercial client accounts or property portfolios.

What We're Looking For

Above all, we're looking for someone who is people-focused, commercially aware and proactive, with the ability to build trust with clients while ensuring projects are delivered efficiently and professionally.

If you enjoy working in a fast-paced environment, developing strong client relationships and being involved in the delivery of projects from start to finish, we'd love to hear from you.

Salery: £32,000 + Commission

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