This role is the first point of contact for members, welcoming them and delivering a premium experience. It manages member queries and bookings both face to face and by telephone. The role also maintains the reception area to brand standards. The position sits within a team-focused health and wellness environment where team members act as ambassadors of the business.
Key Responsibilities
Welcome members and provide a premium experience.
Manage member queries and bookings both face to face and by telephone.
Keep the reception area clean, tidy, and presented to brand standards.
Act as an ambassador of the business and the heart of what we do.
Required Experience & Qualifications
A passion for customer service.
A team player with strong communication and collaboration skills.
Ability to work in a fast-paced environment.
Benefits & Perks
Free club membership for you and your family.
50% discount on food and drinks.
Discounts on swimming, tennis lessons, and personal training.
Opportunities for career advancement through internal training and development.
Wagestream app: get paid on demand.
Access to a benefits suite.
About the Company
We are Europe's leading premium health and wellness group. We aim to create a thriving and inclusive culture, and together we are more than a club.
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