Account Executive

Contract: Permanent, full time (37.5 hours per week)

Working pattern: Hybrid, 3 days in the office and 2 from home

Our client is looking for a dedicated Account Executive to join their Customer Services team. You’ll deliver outstanding customer service, process sales orders and handle inbound enquiries by website, email and telephone.

The core focus is turning enquiries into successful orders by giving customers accurate, timely and professional support at every stage of their journey.

The role:

• Processing website orders accurately and efficiently
• Producing customer quotations and following them up to turn them into confirmed orders
• Advising customers on products, pricing, lead times, artwork requirements and stock levels
• Working with suppliers on bespoke requests and order fulfilment
• Handling customer claims about quality, printing or delivery, escalating complex cases where needed
• Managing a high volume of enquiries across multiple channels, using upselling and cross-selling to build repeat business
• Working closely with the marketing, artwork, order admin and finance teams to keep the customer journey smooth
• Building your product and systems knowledge through regular training, supplier briefings and industry events

Skills we are looking for:

• GCSEs or equivalent
• Experience in a customer service or sales-focused role
• IT literate (Microsoft 365 or equivalent)
• Able to manage a varied, fast-paced workload
• A-Levels or further higher education qualifications.
• Experience in retail, inbound sales, or the promotional products/print industry.
• Familiarity with direct marketing or inbound sales workflows..

To be considered for the higher end of the salary range, you’ll have worked in a fast-moving commercial environment with a clear record of meeting and exceeding targets.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At We Are Adam, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

We are more than happy to discuss any reasonable adjustments that you may require.

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