Supervisor M.F - Hampstead

Company Description

Since 1985, Bompard has cultivated cashmere excellence through its core values: heritage, sustainability, and a commitment to quality. Each creation is part of a unique legacy of craftsmanship, driven by a historic mastery of knitwear and a rare sensitivity to the material.

Icons of the contemporary wardrobe, Bompard pieces embody a timeless and confident French elegance. The House offers collections that resonate with the spirit of the times composed of refined, versatile essentials made from exceptional materials.

With a strong focus on international growth and digital development, Bompard is reinforcing its position as a leading name in responsible luxury, blending artisanal tradition with sustainable modernity.

Job Description

Bompard is looking for a full-time Supervisor (40 hours/week) for our Hampstead store.

The position is available immediately.

Main Responsibilities

Client Experience & Sales Leadership

• Lead by example in delivering a premium, personalised client experience, from the warm welcome to the farewell at the door
• Support, coach and motivate the team to achieve outstanding service standards
• Handle complex client situations and build lasting loyalty
• Monitor individual and team sales performance, providing regular feedback

Product Knowledge & Brand Representation

• Maintain expert knowledge of the full product range (quality, care, past collections, styling)
• Train the team in product knowledge and selling techniques
• Embody the brand's image, values and standards at all times

Boutique Organisation & Visual Standards

• Keep the boutique immaculate (sales floor, stockroom and shared areas)
• Uphold merchandising standards and support visual updates

Stock Management

• Oversee deliveries and product checks
• Monitor stock levels, help prevent stock loss and follow up on special orders
• Help coordinate regular stock counts

Operations & Team Management

• Assist with scheduling and daily team organisation
• Support opening and closing procedures in line with company and security policies
• Foster a positive, collaborative and high-performing team spirit

Sales Performance

• Own daily, weekly and monthly sales targets
• Analyse performance indicators and implement action plans to meet and exceed KPIs

Qualifications

• Previous experience in retail supervision, preferably in premium or luxury fashion
• Strong leadership and interpersonal skills
• Passion for client service and high-quality products such as cashmere
• Proactive, organized, and results-driven

Additional Information

By joining Bompard, you become part of a French company renowned for its quality and unique cashmere expertise.

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