M&S Bank is seeking an AQM Analyst to help monitor and improve call quality across contact channels. You will analyze data, validate language patterns, and configure automated rules using Form Designer and Speech Analytics tools.
You will work with frontline teams to implement insights, develop KPIs, and support change initiatives that enhance customer experience while ensuring fair monitoring practices.
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Chester
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Join to apply for the Business Analyst role at RE Partners . Get AI-powered advice on this job and more exclusive features.
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Join to apply for the Business Analyst role at RE Partners . Get AI-powered advice on this job and more exclusive features.
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As a Data Analyst on the Payments team, you’ll be at the forefront of shaping our understanding of customer behavior, payments product performance…
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