Trainee Claims Technician

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 24,000 employees spanning more than 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years.Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

The Role

As a Trainee Claims Technician, you'll join a supportive team and learn the fundamentals of insurance claims handling. Working alongside experienced colleagues, you'll provide administrative support, maintain accurate records, and develop the technical knowledge needed to build a successful career in insurance.

What you'll be doing

• Support the day-to-day administration of insurance claims.
• Assist with setting up and maintaining claim records on company systems.
• Acknowledge new claims and help communicate updates to clients and insurers.
• Prepare and manage documentation to support claims handling activities.
• Process payments, collections, and other claims-related information accurately.
• Respond to queries and elevate more complex issues when needed.
• Work with colleagues across the business to deliver excellent client service.
• Learn and follow company, regulatory, and compliance requirements.
• Contribute to team projects and continuous improvement initiatives.

Who we're looking for

• Previous office, administration, customer service, or similar experience.
• An interest in starting a career within insurance claims.
• Strong attention to detail and organisational skills.
• Good written and verbal communication skills.
• Confidence using Microsoft Office and other computer systems.
• A proactive approach and willingness to learn.
• Ability to work both independently and as part of a team.

Qualifications

• Good numeracy and literacy skills.
• Interest in pursuing insurance-related qualifications is desirable but not essential.

Who are we?

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 24,000 employees spanning more than 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years.Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

The Role

As a Trainee Claims Technician, you'll join a supportive team and learn the fundamentals of insurance claims handling. Working alongside experienced colleagues, you'll provide administrative support, maintain accurate records, and develop the technical knowledge needed to build a successful career in insurance.

What you'll be doing

• Support the day-to-day administration of insurance claims.
• Assist with setting up and maintaining claim records on company systems.
• Acknowledge new claims and help communicate updates to clients and insurers.
• Prepare and manage documentation to support claims handling activities.
• Process payments, collections, and other claims-related information accurately.
• Respond to queries and elevate more complex issues when needed.
• Work with colleagues across the business to deliver excellent client service.
• Learn and follow company, regulatory, and compliance requirements.
• Contribute to team projects and continuous improvement initiatives.

Who we're looking for

• Previous office, administration, customer service, or similar experience.
• An interest in starting a career within insurance claims.
• Strong attention to detail and organisational skills.
• Good written and verbal communication skills.
• Confidence using Microsoft Office and other computer systems.
• A proactive approach and willingness to learn.
• Ability to work both independently and as part of a team.

Qualifications

• A-level standard education (or equivalent).
• Good numeracy and literacy skills.
• Interest in pursuing insurance-related qualifications is desirable but not essential.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Diversity and Inclusion

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

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