Business Support Officer - Direct Payments Audit Team

Manchester Source: WhatJobs

See advert for pay

Working hours: 17.5 hours per week, working pattern is negotiable

Contract type: Permanent

Working style: Hybrid

Closing date: 11.59pm, 23 October 2026

Interview method: in person

You must already have a valid right to work in the UK documentation, as we cannot offer visa sponsorship for this role.

This role is open to Manchester residents only

Use the Council Finder to check your local authority is Manchester. Applications from outside the Manchester local authority area will be rejected.

About The Role

You’ll help the Direct Payments Audit Team by providing administrative support to a high quality, ensuring excellent customer care. Your work will contribute to supporting Adult Services and vulnerable citizens who are in receipt of Direct Payments for their Social Care needs.

In This Role You Will

Maintain, manipulate and interpret data across a range of software systems.
Check, investigate and challenge conflicting information to ensure accuracy
Respond to queries from Manchester City Council colleagues and customers both verbally and in writing
Work collaboratively with customers and a range of Manchester City Council teams involved in the delivery of Direct Payments
Support Direct Payments Audit team by requesting financial documents from customers within set timeframes and ensuring that all documents and correspondence received are tracked and recorded accurately.

Pre-employment checks

DBS (Disclosure and Barring Service) clearance- The post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice . We have a policy on the secure handling, storage and use of DBS information, as well as a policy on the recruitment and employment of ex-offenders. Both policies are available on request.
If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to GOV UK for details for how to obtain your Police check or Certificates of Good Character.
BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

We’re looking for someone who will enjoy delivering an accurate, timely and organised administration support to a small, friendly team. You’ll be committed to high-quality customer service, understanding the needs of service users and working collaboratively with colleagues and external services. Your organisation and planning skills will help you thrive in a service that runs on strict schedules.

Use of AI

You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone's experience as your own. Internal candidates may also face disciplinary action.

Guaranteed Assessment Scheme Applicants who meet the essential shortlisting criteria and are eligible under the Guaranteed Assessment Scheme will be progressed to the assessment stage.

Support and Adjustments If you're successful in securing a role, we'll make every effort to provide the support, equipment and reasonable adjustments you need to carry out your duties. Where needed, we'll consider adapting aspects of the role. Find out more about our inclusion and wellbeing.

Working for Manchester City Council is a chance to make a real difference in a diverse city that leads change and improves lives. Whether you’re supporting communities or improving public services, you’ll help create opportunities and shape a better future for everyone

Benefits We Offer

Up to 26 days’ annual leave, rising to 31 days after five years’ service
Buy up to two extra weeks’ leave
Up to 3 days’ volunteering leave
A 35-hour work week for full-time roles
We review pay each year and recognise three trade unions
The UK’s largest local government pension scheme
Enhanced parental and carers leave
Employee discounts and perks
Good Employment Charter member

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Guaranteed Assessment Scheme

Requirements

Members of the Armed Forces and veterans
Are currently in care, or have previously been in care.
If you consider yourself to be disabled or if you have a long-term condition
Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

When You Join Us

We’re a Disability Confident Employer, Offering

A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email

What We Will Need From You If You're Successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.This is not arole we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Other Relevant Information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Accessible Formats

Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.