Tenant Insight & Service Transformation Lead

West Midlands Source: WhatJobs
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Sandwell Metropolitan Borough Council in the West Midlands is seeking a Tenancy Insight Officer to join our Housing Management team. You will lead on service improvement via customer insight, data and evidence-based decision making, helping to shape housing services and drive efficiency.

You will analyse customer feedback and performance data, produce reports and briefings for stakeholders, review policies, and support digital transformation that enables self-service for tenants and more

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Full job description from WhatJobs. Apply for this role →

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