Customer Success Executive

Customer Success Executive | London | £30,000 + benefits

Springboard Success is recruiting on behalf of a long-established international B2B media and events business. The business is a trusted source of content, learning and events for a fast-moving technology sector, and it reaches a large, highly engaged global audience of industry professionals.

This is a great opportunity for a graduate or early-career professional to launch a career in customer success. You’ll work with major technology brands, learn how modern B2B marketing works and build skills that open doors across media, marketing and tech.

The role

You’ll help manage relationships with a portfolio of clients, making sure their marketing campaigns run smoothly and deliver results. Working alongside experienced account managers, you’ll support clients from onboarding through to campaign delivery and renewal. As your confidence grows, you’ll take more ownership of your own accounts.

What you’ll do

• Build strong, trusted relationships with clients and be a reliable first point of contact
• Support clients through onboarding, campaign planning, delivery and renewal
• Learn each client’s business, goals and target audiences so you can help them succeed
• Coordinate with marketing, content, data and sales teams so campaigns are delivered on time and to a high standard
• Track campaign performance and client metrics, such as satisfaction scores and KPIs
• Help produce clear reports that show clients the results and value of their campaigns
• Spot opportunities to improve results, and flag any risks early
• Share client feedback internally to help shape products and services
• Keep up to date with industry news and marketing trends

What you’ll bring

• A degree, or equivalent experience, plus up to 1 years in a client-facing role (internships, placements, hospitality, sales or VIP/client services experience all count)
• Excellent communication skills and confidence building relationships with people at all levels
• A naturally organised approach and the ability to juggle several tasks at once
• Comfort working with numbers and data, and a willingness to learn reporting tools
• A problem-solving mindset and a genuine desire to help clients succeed
• An interest in marketing, media or technology
• Energy, curiosity and the drive to develop your career

What’s on offer

• £30,000 basic salary plus benefits
• Structured training and hands-on learning from experienced account managers
• A clear path to progress into Customer Success Manager or Account Manager roles
• Exposure to senior marketers at major global technology companies
• A collaborative team at a respected international brand

Location: London | Full time

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