Technical Services Administrator – Scheduling (HCC)

Technical Services Administrator - Scheduling (Hampshire County Council)

Technical Services Administrator – Scheduling

FULL TIME – 40 HOURS

Salary: Competitive (Subject to knowledge and experience)

Location: Whiteley (HCC)

This role involves organising and priortising work schedules for engineers/sub-contractors and monitoring the progression of those works. The scheduler will ensure that calls and queries are responded to within a timely manner and meet client SLAs and expectations. The scheduler is the first point of call to resolve urgent issues/scenarios that may arise whilst remaining calm and professional.

Key Responsibilities include (but not limited to)

• Scheduling Reactive Maintenance tasks and Quoted works to be completed
• Monitoring and assigning urgent Reactive Maintenance tasks, ensuring that they are attended to in line with Client SLAs and expectations
• Answering inbound calls and updating jobs on CAFM system
• Raising purchase orders for materials and subcontractors
• WIP management to ensure that reactive maintenance tasks are progressed and completed in accordance with Client SLA’s
• Updating work in progress (WIP) reports on weekly basis to ensure these are kept up to date for reporting to client
• Liaising with technical managers, client relationship managers and engineers to ensure that Reactive Maintenance tasks are completed in accordance with Client SLAs
• Liaising with external contractors to attend site and get updates on work in progress
• Scheduling engineer resources in an efficient geographical method
• Ensuring that only appropriately qualified or experienced staff carry out services allocated to them efficiently, safely and to standard
• Daily “housekeeping” of CAFM systems including checking for unassigned tasks, chasing up late paperwork etc
• Any other tasks, within capabilities, as instructed by line manager

Knowledge, Experience and Skills

Essential

• Excellent attention to detail
• Ability to prioritise and work under pressure
• Excellent problem solving and decision-making skills
• IT Literate with strong Microsoft Word, Excel skills and knowledge
• Ability to work as part of a small team and to be a” Team Player’ whilst demonstrating initiative and ability to work independently
• Confident and professional telephone manner
• Excellent written and verbal communication skills
• Excellent listening and questioning skills

Desirable

• Experience within a Hard FM or Facilities Management environment
• Previous experience in a supervisory scheduling role
• Experience using BI/reporting tools

• Annual Salary Review
• 31 days holiday inclusive of bank holidays
• Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.
• Bupa Cashplan – benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Refer a friend reward scheme – worth £750 per referral

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