Travel Specialist (Ski)

City of Edinburgh Source: WhatJobs

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Love skiing, travel and want to help clients create unforgettable holidays?

Join Ski Independence, one of the UK's leading specialist ski tour operators, and become part of an award-winning team that creates tailor-made ski holidays to North America and Europe.

Based in Edinburgh, we work with clients throughout the UK, both directly and through our network of travel agent partners. As our business continues to grow, we're looking for an enthusiastic and customer-focused Ski Specialist to join our team on a full-time, permanent basis.

The Role

As a Ski Specialist, you'll help clients and travel agents plan and book exceptional ski holidays. You'll provide expert advice, build bespoke itineraries and deliver the outstanding service that has made Ski Independence a trusted name in the ski travel industry.

This is a fantastic opportunity for someone who is passionate about skiing, snowboarding and travel, and who enjoys working in a fast-paced, sales-focused environment.

What You\'ll Be Doing

Responding to enquiries from direct clients and travel agents via telephone and online channels
Creating tailor-made ski holiday itineraries based on clients\' requirements and budgets
Making bookings and processing payments
Building strong relationships with customers and travel agent partners
Providing expert destination knowledge and recommendations
Managing follow-up enquiries efficiently and professionally
Working towards individual and team sales targets while maintaining exceptional customer service standards

What We\'re Looking For

We\'re looking for positive, motivated individuals who thrive in a busy environment and enjoy helping customers find their perfect ski holiday.

Ideally, you\'ll have:

Experience in sales, travel, customer service or another client-facing role
Excellent communication and relationship-building skills
Strong attention to detail and organisational skills
The ability to work effectively under pressure
A proactive and enthusiastic approach to customer service
A passion for skiing, snowboarding or winter sports, experience of working in a ski resort is desirable

Previous travel industry experience is beneficial but not essential, as full training will be provided.

Training & Development

Our in-house reservations systems
Galileo airline reservation system (GDS)
Ski destinations across North America and Europe
Our products, suppliers and sales processes

This role provides excellent opportunities to develop your travel industry knowledge and build a long-term career within a leading specialist tour operator.