Income & Engagement Coordinator

Income & Engagement Coordinator

£25,678 pa FTE

37.5 Hours per week (part-time 30 hours will be considered)

As Income & Engagement Coordinator, you’ll provide accurate, timely income processing and supporter administration that helps every supporter feel valued. You’ll maintain reliable records, respond to queries and support smooth fundraising operations with care, compliance and attention to detail.

Job Purpose

To provide accurate, timely income processing and supporter administration that helps every supporter feel valued, while maintaining reliable records, responding to queries and supporting smooth fundraising operations with care, compliance and attention to detail.

What you'll do

This is a snapshot of the role, not an exhaustive list. Please download the full job description and person specification for more detail.

You’ll record income information accurately and promptly on Donorflex, maintaining high‑quality data and reliable income records. You’ll resolve Donorflex queries with care, identify root causes and help improve accuracy, consistency and efficiency. Working collaboratively with the Supporter Engagement Lead and wider colleagues, you’ll help ensure income and supporter administration processes are clear, effective and understood.

You’ll support income processing for campaigns, appeals and online platforms, ensuring income is handled accurately, platform use is monitored and costs are reviewed appropriately. You’ll also deliver day‑to‑day lottery administration, including income processing, customer queries and weekly draw support, while maintaining accurate records and working in line with agreed procedures, internal policies and external regulatory requirements.

Working with the Supporter Engagement Lead, you’ll monitor donation and supporter activity so supporters receive timely and appropriate stewardship, escalating significant donations, opportunities or risks. You’ll complete thanking, mailings and supporter administration with care and accuracy, helping ensure communications are timely, thoughtful and consistent, and provide income and administrative support across fundraising and engagement activity.

You’ll support the recruitment, induction and day‑to‑day supervision of volunteers within the team, helping them understand their role and contribute with confidence. As part of a regular rota, you’ll also provide reception, telephone and enquiry cover, responding to supporter queries professionally, promptly and accurately.

What you’ll need:

We’re looking for a methodical, organised and reliable coordinator who takes pride in accuracy and high‑quality work. You’ll manage a varied workload calmly and effectively in a busy environment, follow structured processes with care and work collaboratively across teams.

You’ll bring experience of processing data, income or financial transactions accurately, together with experience in an administrative, finance, fundraising or supporter‑focused environment. You’ll be confident using databases, CRM systems and spreadsheets to maintain accurate records and support effective reporting.

You’ll be able to resolve queries clearly and confidently, improve shared processes with colleagues and elevate concerns, risks or opportunities where appropriate. You’ll communicate warmly and professionally with supporters, colleagues and volunteers, and provide clear day‑to‑day guidance so volunteers feel informed, valued and able to contribute.

Essential Criteria

• Experience of processing data, income or financial transactions accurately and with strong attention to detail.
• Experience of working in an administrative, finance, fundraising or supporter‑focused environment.
• Confidence using databases, CRM systems and spreadsheets to maintain accurate records and support effective reporting.
• Strong organisational skills, with the ability to manage a varied workload calmly and effectively in a busy environment.
• Ability to follow structured processes and procedures, helping ensure income and administration activity is completed consistently and with care.
• Ability to resolve queries clearly and confidently, work collaboratively across teams to improve shared processes, and elevate concerns, risks or opportunities where appropriate.
• Ability to communicate warmly and professionally with supporters, colleagues and volunteers.
• Ability to provide clear guidance and day‑to‑day support to volunteers so they feel informed, valued and able to contribute.

What else you need to know:

Completion of a health assessment relevant to the role.

A Standard DBS check.

Two references.

All offers of employment are conditional on satisfactory completion of pre‑employment checks.

Why join Bluebell Wood?

At Bluebell Wood Children's Hospice, we're committed to ensuring every baby, child and young person with a life‑limiting condition can access specialist palliative care whenever and wherever they need it. Supporting families across South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire, we provide a wide range of expert services tailored to each family's needs, including respite care, symptom management, counselling, therapies, home visits and end‑of‑life support. Delivering this vital care costs around £6.7 million each year, yet only around 17% of our income comes from government funding, meaning we rely heavily on fundraising, donations and community support. That's why every role at Bluebell Wood matters.

In this purpose‑driven role, you’ll help supporters feel recognised and connected through thoughtful, authentic stewardship, reliable administration and accurate records that enable fundraising activity across Bluebell Wood.

Download full details of our values here

What we offer:

• Time off
• 33 days’ holiday, including bank holidays, plus the option to buy and sell leave.
• Wellbeing
• Employee assistance programme, including mental health support and out‑of‑hours GP access.
• Pay and pension
• 5% matched pension scheme and enhanced night shift pay.
• Family friendly
• Enhanced Bluebell Wood family leave pay, including maternity and paternity pay.
• DevelopmentOngoing commitment to your professional development.
• Everyday extras
• Free parking, subsidised lunch, free tea and coffee, cycle to work scheme, NHS Blue Light Card eligibility and access to our rewards portal.

Closing date: Monday 19th October 2026

Interview date Monday 2nd November 2026

We are committed to creating a diverse and inclusive workplace that reflects the communities we support. We welcome applications from people of all backgrounds, experiences and identities, including people of different ages, disabilities, genders, sexual orientations, ethnicities, religions or beliefs, and socioeconomic backgrounds.

We want our recruitment process to be accessible and inclusive. If you need any reasonable adjustments at any stage, please let us know and we will do what we reasonably can to support you.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →