Box Office Assistant

Join our Box Office Team

Tobacco Factory Theatres is looking for a new Box Office Assistant to join our busy sales team.

We are looking for a friendly, proactive and highly organised member of staff with exceptional customer service skills to play an instrumental part in the day-to-day running of our busy Box Office.

The Box Office Assistant will work regular fixed shifts on our Box Office and will support our Sales team with day to day administration.

As Box Office Assistant, you will:

• Ensure the efficient running of the Box Office.

• Perform daily Box Office administration tasks whilst proactively selling tickets and assisting customer needs via phone, email and in person. These tasks include;

• Complete invoicing for schools and other group tickets

• Complete cashing up and reconciliation of daily takings

• Work to hand out tickets and liaise with Front of House staff prior to performances starting; in a timely, friendly and efficient manner.

• Keep abreast of the Tobacco Factory Theatres programme including shows and participation activity, pricing, multibuy and other offers.

• Keep informed of opportunities to donate.

• Keep informed of artist development activities in order to better inform and advise customers.

• Drive forward the upselling of productions, multibuys, donations, memberships, merchandise and show programmes.

• Positively and proactively respond to customer needs and enquiries, including resolving difficult situations and involving the Ticketing and Memberships Manager in complaints where appropriate.

• Represent the theatre in a helpful and friendly manner; ensuring the highest standard of customer care while maintaining the approachable and accessible persona that Tobacco Factory Theatres is known for.

We would like to hear from people who:

• Are organised with a meticulous attention to detail

• Have strong people skills including verbal and written communication

• Have experience of working with a Box Office system

• Have experience of customer service

• Have cash handling and banking experience

You may also have:

• Experience with the Box Office system Spektrix

• Efficient in using Microsoft Word and Excel programmes

• Have previous key-holding responsibilities

We recognise that each candidate will have different areas of expertise and we hope that many of the above skills can be developed in the first year.

About Tobacco Factory Theatres

Tobacco Factory Theatres is a place where artists, audiences and communities come together to share extraordinary live experiences. Our mission is to be ’a place of welcome and wonder’, creating an environment where everyone feels they belong and where creativity can thrive.

Everything we do is guided by our values:

Listening: valuing different voices and experiences.

Connecting: building meaningful relationships with colleagues, artists, audiences and our community.

Creating: supporting imaginative, ambitious and high-quality work.

Curiosity: embracing learning, innovation and new ideas.

Integrity: acting with honesty, care and accountability.

Role information

Job title: Box Office Assistant

Responsible to: Data and Ticketing Manager

Wage: £12.71 per hour

Contract and working hours: This is a casual, zero hours contract. Hours will be mainly in the evening and on weekends. Approximately 3 shifts per week with the opportunity to do more in busy periods, including the run up to Christmas and throughout the Christmas holidays.

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