Caseworker

We have an exciting opportunity for a full-time Adult Caseworker to join the team in Wiltshire, working 37.5 hours a week. This role involves working from home as well as various locations throughout Swindon and rural Wiltshire.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

Area of Business

Operations

Number of Vacancies

1

Location or Function

Wiltshire

Full time/Part time

Full time

Hours per week

37.5

Work schedule

Monday to Friday, 9am-5pm. Flexibility to work outside these hours may be required to meet business needs.

Basic Salary

£27,752.00 per annum

Allowances

Home Working

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

No

Closing Date

30/10/2026

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible Working Options : Including hybrid working.
• Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave : An extra day off for your birthday.
• Pension Plan : 5% employer contribution.
• Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support : Employee assistance programme and wellbeing support.
• Inclusive Networks : Access to EDI networks and colleague cafes.
• Sustainable Travel : Cycle to work scheme and season ticket loans.
• Career Development : Ongoing training and support with opportunities for career progression.

About the role

This role is worked over 5 days per week, Monday to Friday, typically between 9:00am and 5:00pm. You will also be required to work at least two late shifts per month 11am to 7pm to support service needs. Flexibility around how these hours are worked can be explored further at interview.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

The regular travel required for this role includes:

• Attending a full day weekly team co-working session in Swindon or another Wiltshire location.
• Travel across Wiltshire for community outreach, hot-desking, and face-to-face client work.
• Regular travel to support clients and service delivery needs, throughout Salisbury, Warminster, Chippenham, and Swindon, with other locations as required.

Travel expenses from home will be reimbursed.

As an adult caseworker you will:

• Ensure the delivery of excellent services to victims of crime through the direct provision of information and practical and emotional help from the point of crime, and onwards throughout the criminal justice process, where appropriate
• Ensure that the overall aim of helping people cope and recover from the effects of crime is achieved
• Act as a single point of contact, to undertake effective need and risk assessments of victims and their circumstances
• Coordinate the overall delivery of the cope and recovery plan and recovery journey, working closely with other service providers to meet the needs of victims to enable them to cope and recover from the impact of crime

You will need

• Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
• Experience of working with vulnerable adults and/or families
• Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity
• Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner
• Ability to needs assess, risk assess and empathise with the victim

Please see attached Job Description and Person Specification for further details.

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