Datacenter Administrator

Provide exceptional customer service and support 24X7 to both internal and external customers while maintaining 100% uptime.

• Work directly and remotely with the customer and Aptum support staff to identify, troubleshoot, and isolate technical issues for resolution.
• Utilize custom monitoring software and internal ticketing system to provide internal/external customer support.
• Manage and perform tape library rotations and perform daily facility walkthroughs.
• Manage access to the Data Center to prevent unauthorized access; sign in/out contractors and visitors.
• Maintain the data center, ensuring it is secure, organized, clean, and efficient.
• Provide support to the Facilities team by monitoring and reporting on Data Center infrastructure.
• Monitor servers for hardware and software alerts to ensure a high level of data integrity and availability.
• Install and troubleshoot internal and external copper/fiber cross-connects.
• Escalate events and trouble tickets appropriately following defined procedures.
• Maintain and update procedural and technical documentation to ensure accuracy.
• Interact and communicate effectively with internal and external customers in a friendly and personable manner via multiple channels.
• Provide remote hands within the local Data Center, including installation, racking, stacking, and configuration of equipment for collocation customers.
• Assist with high-level technology planning and design, addressing the short and long-term objectives and resource requirements.
• Enforce company security policies and other compliance requirements.
• Handle technical escalations from local or remote employees related to projects, daily tasks, and customer-facing support tickets.
• Perform provisioning, hardware builds, rack deployments, OS installations, and application configuration of MH customer solutions.
• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMware ESXi.
• Install and upgrade servers within the data center, including server additions and removals.
• Troubleshoot simple operating system storage issues, including file system, disk management, and RAID technologies.
• Plan, schedule, and complete customer-related maintenances involving hardware swaps, testing, troubleshooting, and configurations.
• Troubleshoot basic Layer 1 and Layer 2 network devices, including access switches, load balancers, and firewalls.
• Ensure the secure destruction of data as per industry standards on decommissioned devices.
• Cable standard and custom cabinets/solutions

Required Skills:

• High School diploma or equivalent required; University or College degree preferred.
• Excellent communication and organizational skills and a focus on attention to detail.
• Ability to multitask and prioritize work in a fast-paced high-pressure environment.
• Team player with the ability to also work independently with minimal supervision.
• Must be able to work a flexible schedule.24x7x365 coverage required including holidays, weekends, and nights.
• Minimum of 1 year experience building, repairing, and upgrading server hardware components.
• Minimum of 1 year experience working in a data center environment or equivalent technology background required.
• Basic troubleshooting of layer 1 and 2 network-related issues.
• Experience installing, configuring, and troubleshooting Windows Server 2008, Windows Server 2012, VMware ESXI, Hyper-V, RedHat, Ubuntu, and various operating systems.
• Experience installing and terminating CAT5e, CAT6 and installation of Fiber (Multi & Single Mode).
• General knowledge of SAN, Storage arrays, hardware raid and configuration.
• Industry-accepted certifications or equivalent work experience in one or more of the following areas:
• Network +
• MCP, MCTS or MCITP (Windows Server2k8, Windows Server 2012)
• Server+
• Working knowledge of facility-related Infrastructure, ie. Power, Cooling, and Generators.

General Skills:

• Dependable, accountable, and motivated.
• Excellent organization and time management.
• Proven skills in anticipating, identifying, diagnosing, and solving critical problems.
• Actively and positively contributes to team to achieve a common goal.
• Ability to lift a minimum of 20KG. Work Environment:
• Data Center floor and office.
• Customer interaction onsite and remotely.
• Relaxed, fun, and professional.
• Flexibility, as this role involves shift work. ‘Flexibility’, by the way, refers to your schedule.

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