Support Worker - Supported Accommodation

Support Worker - Supported Accommodation

Salary: £19,828 per annum

Location: Bognor Regis

Contract: Permanent

Hours: Part Time - 30 hours per week, may include on occasion evenings and weekends.

Closing: 15 October 2026

The role will primarily involve providing support to clients living in one of our supported accommodation properties, a 9-bed unit, while also delivering ongoing support to clients who have transitioned into our move-on accommodation.

As a Support Worker you will enable adults who may have experienced a number of complexities including homelessness, mental health issues and substance misuse problems, to increase their life skills, self-management and confidence to successfully sustain independent living. This is achieved through the provision of intensive engagement and individualised support, tailored to the specific needs of each client, using a person-centered model and Trauma-Informed Care approach,

Due to the nature of the work and the working environment the post-holder will often be lone working and will not readily have support and/or supervision available. The post-holder will therefore need to be able to respond immediately to crisis situations or instances of challenging behaviour whilst in the community by assessing the situation as it arises and the consequent level of risk to the service user and others.

Main duties & responsibilities

• Work directly with those in our services in a positive, persistent, proactive and assertive way to secure meaningful engagement to bring about sustained outcomes for them, in order to relieve their homelessness and prevent cyclical rough sleeping or entrenchment.

• Take a proactive approach towards case management, working with the identified cohort and other agencies to design & deliver effective interventions that create sustained pathways out of homelessness and increase engagement with services.

• To lead, co-ordinate and manage a caseload of between 15 plus (low - medium support) individuals who are in our supported Accommodation service using the following process:
• Produce an individual holistic assessment incorporating the views of the client and partners, including risk information, triggers and actions to be taken to minimise the potential impact of risk for the client and staff supporting the client.
• Produce an individual tailored support, action and personalised housing plans with the client and partners that addresses the areas of identified need.
• Set up and regularly maintain detailed case files with properly documented correspondence and evidence of decision-making processes and statutory safeguarding actions.
• Lead and facilitate case reviews quarterly with client and all professionals linked to their support.
• To work in a flexible manner and tailor the service according to the agreed identified needs of the individuals in the cohort to achieve positive and sustainable success
• To undertake the role of advocate where appropriate

• Develop and maintain effective working relationships with our partner organisations, external agencies and relevant voluntary & statutory agencies and individuals over a wide range of issues affecting our clients

• To support clients in undertaking household tasks and responsibilities - this includes domestic work (and to enable them to maintain their tenancy agreement - when applicable).

• To support the client in managing their own finances and budgeting.

• To maintain maintenance & environment checks for your allocated projects.

The benefits of working at Stonepillow:

• Healthcare and wellbeing support including access to in-app virtual appointments with NHS registered GPs and access to a comprehensive Employee Assistance programme with face-to-face counselling

• A medical cashback scheme and retail discounts

• Stakeholder pension, employer contribution of 5%

• 25 days holiday plus bank holidays (pro rata)

We reserve the right to close this vacancy early if a high volume of applications has been received.

Early applications are encouraged, interviews will commence before the closing date if suitable candidates are identified

Stonepillow is committed to safeguarding children, young people and vulnerable adults. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service (DBS) check.

• Please view the Support Worker Supported Accommodation Job Description document

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