National Account Manager

We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 380 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers.

Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Location: Field-based – UK (Based in England)

Job Type: Full time, permanent

Salary: £38,000 to £45,000 pa + Bonus + Company vehicle

Benefits: 28 days annual leave plus 4 bank / public holidays, company car, staff discounts and more!

Purpose of Role:

The role of the National Account Manager involves the attainment of new group business and the total management and development of all aspects of the assigned customer accounts, protecting and growing MA top line sales and margin with a strong focus on the attainment of new group business. The job holder is required to develop Strategic Account Development Plans to define growth action plans and strengthen relationships within the assigned customer accounts at every level and deliver the annual budget in line with company objectives.

Key Responsibilities:

Develop, construct and gain agreement for Joint Business Plans including volume, revenue, promotions, pricing, service and account contact objectives and deliver agreed sales growth targets for assigned customer accounts in line with the company’s objectives in order to achieve budget
Develop and maintain effective working relationships with all key personnel within assigned customer account and network efficiently and effectively to be able to exert influence at all levels of the account in order to maintain business and drive year on year sales growth
Negotiate trading terms and pricing within the company agreed guidelines, with support from the Senior National Account Manager and Sales Director, in order to protect account profitability and increase margins where possible
Prepare and present regular business reviews to customer accounts to agree and deliver category growth initiatives
Monitor and evaluate sales data and commercial reports to identify problems, opportunities and take corrective action where appropriate
Communicate effectively and professionally with all other departments within the company to ensure relevant information is shared in order that support and co-operation can be solicited where required to develop the customer account.

Education / Qualifications / Training:

Educated to degree level or equivalent
Full UK driving licence

Experience:

Significant experience in a similar, customer-facing role
Significant experience in winning new group business
Achieving and stretching sales targets
Managed significant national account customers
Experience in a fast-paced, KPI / target-led environment
Experience gained in FMCG / Retail / Food industries

Skills / Knowledge:

An excellent level of IT skills (Microsoft Word, PowerPoint, and Excel)
Skilled negotiator who can deliver a ‘win-win’ scenario
Excellent interpersonal skills
Highly organised
Good attention to detail
Ability to work cross functionally

Personal Attributes:

Decisive and takes the initiative
Motivated by success and totally committed
Ambitious, but patient
Performs well under pressure and keeps a perspective
Willingness to go the extra mile
Works well as part of a team and individually as required
Honest and respectful
Has an enquiring mind

Thanks, from the Team @ Matthew Algie

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

You may have experience of the following: account development executive or account advisor or account co ordinator or account co-ordinator or account consultant or account coordinator or account exec or account executive or account handler or account representative or client co ordinator or client co-ordinator or client coordinator or customer development executive or executive of accounts or key account executive

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