BHG - Service Manager

BHG Marine is looking for an experienced service manager to organise and oversee service and production of small craft and outboards. The role will ideally suit someone with a marine, technical & management background.

Founded in 1947 BHG Marine has enjoyed a long-standing presence in the boating industry. Now part of the Berthon group, BHG is based on the Lymington River in Lymington Marina. We offer a broad range of craft and services to leisure, commercial & professional clients.

Key Responsibilities:

• Customer contact by phone, email and in person.
• Offer & promote our range of services
• Manage job booking & scheduling of service, repair, maintenance & production.
• Estimating, invoicing, & service record keeping.
• Maintain & support high customer relationship standards.
• Lead & manage the activities of department employees.
• Monitor & ensure our services sold are delivered safely, efficiently & profitably.
• Act as the point of contact for warranty & aftersales.
• Job & production material sourcing.
• Support other departments.
• Support and training provided.

Experience / Skills:

• Proficient in MS Office & ERP software.
• Experience in a customer-facing role.
• Management & organisational skills.
• Interpersonal skills & teamwork.
• Diagnostics & problem solving.
• Marine technical background.
• Outboard engines.
• Small craft fitting.

Job Type:

• Full-time, Permanent, On-site.
• 5 days a week.
• Rota of one Saturday in four.
• 33 days holiday per year including bank holidays.
• Company pension.
• Company health insurance.
• Cycle to work scheme.
• Free on-site parking.

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