AI-Driven Technical Writer for Customer Support Docs

Swansea Source: WhatJobs
See advert for pay

Veeqo, Amazon's multi-channel shipping and inventory platform, Swansea team, seeks a Technical Writer to own the documentation lifecycle for a product-led support function. You will craft help guides, SOPs and in-app content to support an AI bot and improve customer self-service.

You’ll collaborate with product, engineering and support teams to ensure accurate, customer-centric content across touchpoints and help optimise ticket deflection and resolution metrics.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →

Back to all jobs

Help others hire with confidence

Reviews on Trustpilot

Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.