Project Operations Manager

We are looking for a client facing Operations Project Manager to work with our UK team at One Nexus. This is a unique opportunity to work within an established, highly motivated team supporting our OEM Drive platform and acting as a central interface between One Nexus and OEM Stakeholders.

Detailed responsibilities:

• Working with and supporting existing OEM clients.
• Work closely with internal departments, namely Operations and IT.
• Serve as the primary interface between clients and One Nexus, building trusted relationships whilst ensuring client expectations are effectively managed.
• Fully understand, challenge and evaluate client requests, identifying the underlying business need and motivation before proposing solutions or escalating requirements internally.
• The role will be key to scoping, prioritising and rolling out client-requested developments, ensuring all requests align with agreed programme objectives and operational priorities.
• Assess the impact of proposed process changes, system enhancements and reporting requests against One Nexus operational commitments, development schedules and available resources.
• Consult with Senior One Nexus Management before committing to, communicating, or progressing requests relating to programme management, operational reporting, commercial considerations or strategic programme direction.
• Be instrumental in delivering induction and training sessions.
• Attend regular dealership meetings, operational reviews and client forums to build strong relationships and identify operational challenges.
• Act as a key contact for dealerships, providing support and guidance, escalating to senior management where required to ensure a positive outcome.
• Analyse dealer and client feedback, performance trends and recurring operational issues to implement improvement plans that enhance programme performance and customer experience.
• Support client Area Managers and attend quarterly meetings where required.
• Provide regular updates and insights to senior leadership.
• Ensure project milestones are met on time and to a high standard.
• Protect the intellectual property of One Nexus at all times, ensuring client interactions do not compromise proprietary systems, methodologies, processes or commercial know-how.
• Maintain the integrity of established operational processes and governance frameworks, ensuring that any change requests are appropriately assessed, approved and implemented without compromising programme stability or service delivery.

Skills/experience requirements:

Experience building and maintaining strong relationships with internal and external stakeholders

Excellent levels of communication skills

Confident in leading and facilitating dealership meetings, operational reviews and project workshops

Highly accurate verbal and written communication is key

Initiative-taking and highly organised

Ability to work on own initiative, under pressure and to deadlines

Comfortable communicating and influencing at all levels of the business

Ability to use a variety of IT packages and learn new bespoke software

Person specification:

An effective communicator (written and verbal)

Self-motivated and ability to use initiative

Professional image and approach

Strong analytical ability

Excellent telephone manner

Relationship builder with internal and external stakeholders

Attention to detail and the ability to produce clear and concise documentation

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