Student Records and Awards Officer

The Registry supports the whole student journey, from initial enquiry and admission through to final award and beyond. We work as an integrated, student-focused service, using our expertise, insight and technology to deliver excellent services and support student success. Our teams work collaboratively across the University, fostering an inclusive, high-performing culture that promotes wellbeing, development and opportunity for all.

About the Student Records and Awards team

Student Records and Awards support students throughout their whole student journey, from organising their first steps at enrolment to playing an integral role in students finally crossing the stage at graduation. Student Records and Awards works alongside our other colleagues in the Registry, to provide an outstanding service to all our users.

About the Role

The Senior Student Records and Awards Officer will provide team leadership for the University's awards and graduation activity, acting as the team lead for the Awards function within the Student Records and Awards team. Working closely with the Student Records and Awards Manager, the post holder will support the delivery of award and graduation processes, support the day-to-day management and development of staff, and help coordinate large-scale operational activities throughout the academic year.

The role also contributes to a broad range of student lifecycle and Registry functions, working collaboratively with colleagues and stakeholders across the University to ensure services are delivered accurately, efficiently and in line with regulations. A key focus of the position will be driving continuous improvement and supporting ongoing transformation initiatives, including the digitalisation of processes, enhancement of service delivery, and implementation of innovative solutions that improve the staff and student experience.

We're looking for an experienced and motivated team leader who is passionate about delivering excellent services and driving continuous improvement. You will have strong digital skills and be confident using technology to streamline processes, improve efficiency and enhance the experience of both students and colleagues.

With a naturally analytical mindset, you'll be comfortable interpreting data, identifying trends and opportunities, and using evidence-based decision-making to support operational excellence and service development. You'll be someone who enjoys solving problems, challenging existing ways of working, and finding innovative solutions.

You will be an effective team leader who can inspire, support and develop a team, creating a positive and collaborative working environment. Strong communication and relationship-building skills are essential, as you'll work closely with colleagues across the University to deliver key operational activities and strategic priorities.

As the team leader for the Awards function, you'll work in partnership with the Student Records and Awards Manager to deliver the team's ambitions, shape future services, and support an ongoing programme of transformation. You'll be motivated by change, committed to high standards, and excited by the opportunity to play a key role in the continued development of Student Records and Awards.

• Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
• Local Government Pension Scheme
• Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
• Access to a variety of staff discounts at high street retailers
• Discounted onsite gym
• Cycle to Work scheme
• A flexible working environment
• A commitment to personal and professional development

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