Multinational Service Handler

Primary Details

Time Type: Full timeWorker Type: Employee

• Location: Chelmsford
• Type: Permanent, full time
• Hybrid role, happy to talk flexible working

Multinational Service Handler

The Opportunity

QBE Europe is recruiting a Multinational Service Handler to join our Multinational team, supporting the delivery and administration of global insurance programmes. Working closely with Producing Underwriters, brokers, international offices and key internal stakeholders, you will play a critical role in ensuring multinational programmes are managed efficiently, remain compliant with local regulations, and are delivered successfully throughout the policy lifecycle.

Having the right to work in the UK is a requirement for this role.QBE may consider sponsorship at its discretion.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New Role

• Support the implementation and ongoing administration of multinational insurance programmes from new business through to renewal.
• Partner closely with Producing Office Underwriters to ensure programmes are delivered compliantly and efficiently.
• Coordinate and communicate programme information with brokers, global underwriters, local offices and other key stakeholders.
• Prepare and manage new business, renewal and mid-term adjustment documentation to support programme delivery.
• Produce proposal assessments, including local servicing costs, taxes and other key underwriting considerations.
• Issue accurate servicing instructions to local offices and monitor progress against agreed timelines.
• Manage local payments, premium collections and support effective cash management processes.
• Monitor programme performance through reporting and tracking tools, escalating issues where appropriate.
• Maintain accurate records and data across internal systems, ensuring high standards of data quality.
• Identify opportunities to improve processes and contribute to continuous improvement initiatives across the multinational lifecycle.

About You

• Previous experience in programme coordination, operations, administration, client service, customer service, project support, or a similar role.
• Strong organisational skills with the ability to manage multiple tasks, priorities and deadlines in a fast-paced environment.
• Excellent communication and relationship-building skills, with confidence working with a wide range of internal and external stakeholders.
• A proactive and solutions-focused approach, with strong problem-solving and analytical capabilities.
• High attention to detail and a commitment to delivering accurate, high-quality work.
• Experience working within a regulated, multinational, compliance-driven, multinational or complex business environment is essential.

Benefits

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
• Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

Insurance Post British Insurance Awards 2025

• Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

Skills

Adaptability, Administration Management, Cash Management, Communication, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented, Intentional collaboration, Managing performance, Policy Administration, Policy Management, Prioritization, Problem Solving, Risk ManagementApplication Close Date: 23/10/ :59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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