Housing Income Manager

Location

Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London) and site visits

Service/location/team

Property Services Team

Salary

£44,643 per annum (Inclusive of £3000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Job Profile

Job Profile document

Role Overview

We are recruiting for a Housing Income Manager to join our team in Property Services.

Job Title: Housing Income Manager

Location: Hybrid role (a mix of Site visits / Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)

Salary: £44,643 per annum (Inclusive of £3000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Housing Income Manager.

Join Refuge and help keep our homes, workplaces and services safe and compliant.

Refuge is the UK’s largest specialist provider of services for survivors of domestic abuse and gender-based violence. We are looking for a knowledgeable and proactive

Housing Income Manager to join our Property Services Team.

This is an exciting opportunity for a property professional with experience of building safety, statutory compliance and property management to play a key role in ensuring our diverse property portfolio remains safe, secure and compliant.

Working closely with operational teams, senior leaders, contractors, regulators and external partners, you will act as Refuge's in-house compliance expert, providing technical advice and ensuring the organisation remains informed and compliant with changing legislation, regulations and industry standards.

About the role

The Housing Income Manager is Refuge’s expert adviser who would be responsible for all elements of housing income management for our accommodation, including the policy framework, service charge calculation and rent setting, housing income budgets, training and management of rent collection, reporting and ensuring that all the processes meet the high standards set by the organisation and regulations in place.

About You

We are looking for someone who has:

• High integrity and openness.
• A strong sense of accountability
• Innovative and creative approach to developing solutions.
• An interest in and commitment to the long-term success and development of Refuge.
• Acts with integrity and shows a commitment to upholding professional standards.
• Demonstrates a commitment to follow Refuge’s policies and procedures.
• Demonstrates a strong commitment to Refuge’s values and principles including equality, diversity, and inclusion.
• A proactive approach to problem-solving and continuous improvement.
• The ability to travel across London and surrounding areas as required.
• Computer literate with the ability to develop and use electronic recording systems to accurately record data
• Strong problem solver, with the ability to think creatively about how to implement processes and deliver outcomes in a resource-constrained environment
• Proven ability to write reports, policies and procedures documents. A high standard of written and spoken English

For more information about the role, please view our downloadable job pack!

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies

Closing Date: 09:00am on 2 November 2026

Interview Date: 10 November 2026

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. For more information on our work, please visit

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

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