ITSM Process Lead: Jira Service Management & ITIL

Version 1 is seeking an ITSM Process Controller to manage incident, request, change, configuration and knowledge management within Jira Service Management for the DESNZ account. This hybrid role is based in the United Kingdom with occasional travel to the customer site in London; eligibility for security clearance is required.

You will own ITIL-aligned processes, monitor queues in real time, lead daily triage with the Service Desk and resolver teams, chair CAB meetings, maintain the CMDB and

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