Deputy Manager

Are you ready to take the next step in your career and help shape high-quality supported accommodation for clients in Hammersmith & Fulham?

Scope of role

The H&F Supported Accommodation Pathway consists of supported accommodation for 129 clients across seven sites, including 24-hour staffed complex needs hostels and semi-independent services. We are looking for a Deputy Manager to support the Service Manager at Lillie road, Talgarth Road & Shepherds House.

The semi-independent accommodation services in Hammersmith & Fulham provide safe, supportive housing for clients with low to medium support needs, across three separate sites:

• Lillie Road - 13 residents
• Talgarth Road - 12 residents
• Shepherds House - 10 residents

We work with some of the most well-known and vulnerable clients in the borough, using psychologically informed and trauma-informed approaches to help people build stability, develop independence, and make meaningful progress in their lives.

We are looking for a Deputy Manager to support the Service Manager in the day-to-day leadership and development of these three services. This is an excellent opportunity for someone who wants to step up, gain experience across multiple sites, and play a key role in shaping positive outcomes for clients.

In this role, you will play a key leadership function across three semi-independent accommodation services in Hammersmith & Fulham. You will work closely with the Service Manager to ensure that each service operates safely, smoothly and consistently, and that clients receive high-quality, trauma-informed support.

What we’re looking for

You will thrive in this role if you are:

• Adaptable, solution-focused, and able to work confidently across different sites and teams.
• Someone who leads with empathy, professionalism, and clarity.
• Motivated by supporting both clients and staff to grow and succeed.
• Comfortable in a fast-paced, varied environment, and able to prioritise effectively.
• Confident working collaboratively with internal teams and external stakeholders to achieve positive outcomes.
• Able to model and embed a trauma-informed, recovery-focused culture that keeps clients at the centre of everything we do.

We welcome applications from people who are passionate about making a real impact - even if you’re not sure you meet every single requirement.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

Our values - Committed, Inclusive, Creative, Empowering, and Accountable - are at the heart of how we work together.

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

Deputy Manager

Hammersmith, Hammersmith and Fulham, Greater London, United Kingdom

W14

£44,170 to £47,783 per year

Permanent - Full-time

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