Remote Retention & Upgrades Specialist

Connect Fibre is hiring an Upgrades and Retentions Executive to work remotely in the UK. You will engage existing customers to renew contracts, secure upgrades and identify add-ons, while discussing pricing and value with confidence.

The role emphasizes a customer-first approach and a commercially driven mindset. You’ll manage switch-related conversations and retention activities, aiming to deliver strong renewals, upgrades and positive customer experiences.

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