Call Out Planner

Callout Planner

Location: Leeds Office

About Us:

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.

Zuno offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.
• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.

Job Overview:

As a Callout & Repair Planner based in our Leeds office, you will be responsible for coordinating and scheduling emergency callouts and planned repair work to ensure prompt and efficient response to service issues. Your role involves coordinating with engineers and ensuring customer satisfaction through effective communication and problem resolution.

Key Responsibilities:

• Receive and handle incoming callout requests via phone, email, or online systems.
• Prioritise emergency repair requests based on urgency and safety considerations.
• Schedule and dispatch qualified engineers or technicians to customer locations promptly.
• Maintain clear, professional, and empathetic communication with customers throughout the callout process.
• Record and update customer details, call logs, and job statuses accurately in the company system.
• Liaise between customers, engineers, and management to ensure smooth and timely resolution.
• Adhere to all health and safety regulations and company policies during call handling and coordination.

Qualifications & Skills:

• Excellent communication skills, both verbal and written.
• Strong organisational skills and ability to multitask under pressure.
• Ability to remain calm and professional in high-pressure or emergency situations.
• Proficient in using call management software.
• Problem-solving mindset with attention to detail.
• Flexibility to work outside normal business hours or on-call shifts as needed.

Benefits:

We have a great culture at Zuno, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.

Your benefits include…

• 30 days of annual leave (plus bank holidays)
• Free tea, coffee, fruit, and breakfast
• Modern offices
• Social events
• Ongoing training and development opportunities
• Enhanced Family Friendly Benefits
• Private medical cover*
• Company pension
• Death in service benefit*
• * After probationary period

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