Senior Sales Advisor

Frazer is a leading provider of specialist civils, infrastructure and utility products and solutions. As part of STARK Building Materials UK, we combine specialist expertise, market-leading products and exceptional service to support customers across the housing, infrastructure, industrial and commercial sectors.

Working Hours: Monday to Friday, 7:00am to 5:00pm

Location: Dragonville Industrial Estate, 60 Damson Way, Durham, DH1 2YN

Frazer Durham is looking for a proactive and customer-focused Sales Specialist to join our team. This is an excellent opportunity for someone with experience in merchanting, construction, industrial distribution or another B2B sales environment who enjoys building relationships, identifying opportunities and delivering outstanding customer service.

Working closely with customers, suppliers and colleagues, you will play a key role in growing sales, developing customer accounts and ensuring every customer receives expert advice and a first-class experience.

What You Will Be Doing...

• Building strong relationships with new, existing and lapsed customers.
• Understanding customer requirements and recommending the right products and solutions.
• Identifying opportunities to increase sales through upselling and cross-selling.
• Preparing quotations, processing orders and ensuring they are fulfilled accurately and on time.
• Developing your knowledge of civils, infrastructure and utility products by working closely with suppliers and manufacturers.
• Providing expert product advice and technical support to customers.
• Advising customers on pricing, trading terms, credit facilities and account management.
• Delivering an outstanding customer experience on every interaction.
• Supporting branch objectives and contributing to the overall success of the team.

What We Are Looking For...

We would love to hear from you if you have experience in a:

• Builders' Merchant
• Civils Merchant
• Drainage Merchant
• Utilities Merchant
• Plumbing & Heating Merchant
• Landscaping Merchant
• Construction Supplies business

You will also have:

• Previous sales or customer service experience within the merchanting or construction sector.
• Excellent communication and relationship-building skills.
• A proactive approach with the ability to identify and secure sales opportunities.
• Strong organisational skills and attention to detail.
• Confidence using IT systems and communicating with customers over the telephone.
• A positive attitude and a genuine passion for delivering excellent customer service.

You will share our values:

• Enthusiasm – Passionate about delivering outstanding service and achieving results.
• Decency – Honest, respectful and committed to doing the right thing.
• Team Spirit – Working together to achieve success.
• Pride – Taking ownership and delivering quality in everything you do.

What’s in it for you?

• Competitive Basic Salary
• Performance Related Bonus
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Employee Discount
• Refer a Friend scheme
• Wellbeing Centre via WorkPerks
• Recognition programme

About us...

At FRAZER , we’re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We’re a friendly and collaborative team, passionate about what we do and committed to doing it well.

What's next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

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