Arabian Oud

Leadership & Team Development

• Support the Store Manager in leading daily store operations and delivering operational excellence.
• Inspire, coach, and develop the team to achieve individual and store performance objectives.
• Foster a collaborative, high-performing culture that reflects Arabian Oud’s luxury service standards.
• Support recruitment, onboarding, training, and ongoing development of store colleagues.

Sales & Client Experience

• Deliver exceptional luxury customer experiences through personalised fragrance consultations.
• Drive commercial performance through client engagement, product storytelling, and cross-selling strategies.
• Build lasting customer relationships that encourage loyalty and repeat business.
• Resolve customer enquiries professionally while maintaining the highest standards of service.

Visual Merchandising

• Maintain exceptional visual merchandising standards that reflect the Arabian Oud brand.
• Support seasonal launches, promotional campaigns, and fragrance activations.
• Ensure the boutique consistently presents an elegant and luxurious environment.

Operations

• Support opening and closing procedures, cash management, and operational controls.
• Oversee stock replenishment, inventory accuracy, and back-of-house organisation.
• Monitor store performance and key retail KPIs.
• Maintain operational excellence across all areas of the business.

Brand Leadership

• Champion Arabian Oud’s heritage, craftsmanship, and luxury retail philosophy.
• Maintain expert knowledge of fragrance collections, ingredients, and industry trends.
• Represent the brand with professionalism, confidence, and impeccable presentation.
• Support client events, private appointments, and exclusive in-store experiences.

Compliance & Standards

• Uphold company policies, privacy standards, and health & safety procedures.
• Ensure pricing, promotions, and merchandising remain aligned with company standards.
• Protect company assets through effective operational controls and leadership.

Key Qualifications

• Previous supervisory or management experience within luxury retail, beauty, fragrance, or premium fashion.
• Proven ability to lead & motivate high-performing teams.
• Strong commercial awareness with a track record of achieving sales targets.
• Exceptional communication and customer relationship skills.
• Professional appearance with a flexible approach to working hours.

Professional appearance with a flexible approach to working hours. Luxury Heritage. Timeless Craftsmanship. Leadership Excellence.

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