Rewards and Benefits on offer:
- You will only be working Monday to Friday, and from the hours of 09:00 - 19:00. Though only 8-hour shifts.
- You will also be required to work every other Saturday, from 09:00 - 13:00.
- A permanent contract from day one.
- Working with a friendly customer base.
- Superb team culture - everyone is very friendly, warm, and welcoming.
- An excellent training programme for the first 4 weeks.
- Option for hybrid working, following successful completion of probation/training period.
- Newcastle based offices.
- Car Parking facilities onsite.
- 25 days holidays + bank holidays increasing to 28 after 5 years
- Cycle to work scheme
- Free Flu Jabs around flu season for those that wish to have them
- Metro pass season ticket loan
- EAP - Employee Assistance Programme
- Company Pension Scheme
- A very secure, very well-established employer, with long term career progression.
MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and you can provide a great customer experience. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
- Managing inbound telephone calls from clients and prospective clients.
- Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium.
- Responding to customer emails.
- Assisting with technical queries.
- Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.
- First line response to incoming calls
- Accurately and speedily set up new claims
- Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
- Professional handling of calls to ascertain liability and move forward in a positive manner.
- Record all relevant information to reduce potential costs and identify indemnity concerns.
- Makes outbound calls when appropriate
- Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.
- Accurately setting up of new claims with all preliminary tasks completed.
- Proactively manages third party captures.
- Communicates with brokers where necessary.
About you:
- Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open.
- An essential requirement is being able to demonstrate good longevity and tenure in your job roles.
- Confident telephone manner and to be able to present to your customers in a clear and concise manner.
- Strong spoken and written communication skills.
- You must be IT iterate and be able to provide a customer service response via emails where required.
- Key qualities to possess for the role are a positive, friendly and customer orientated attitude
- High attention to detail
- Strong time management and organisational skills
- A pro-active attitude with a self-starter attitude
- You will be looking for a long-term career move
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