Sales Lead - Children's Wear

Our flagship Children's store at Bicester Village stands as a key presence within one of Europe's most prestigious luxury retail destinations, welcoming a high volume of domestic and international clientele. We are seeking a Sales Lead who will play a pivotal role in shaping the client experience on the shop floor as well as leading and supporting the team to support the continued evolution of this iconic location. Responsibilities Leadership Through Storytelling You lead by example on the shop floor, setting the standard for authentic brand storytelling. You coach and inspire your team to deliver meaningful, tailored client interactions that embody Ralph Lauren's sensibilities. Elevated Client Experience You confidently manage a high-footfall environment while ensuring every client journey remains personalised and considered. You foster long-term client relationships and drive loyalty through exceptional service standards. Floor Leadership & Energy Management You confidently lead the floor during peak trading periods, ensuring seamless coordination across the team. You manage pace, maintain service standards and respond dynamically to client needs while protecting the integrity of the brand experience. Commercial Ownership You understand the connection between storytelling and performance. You actively support the delivery of key business metrics, analysing performance, driving conversion, and ensuring operational excellence without compromising the integrity of the brand experience. Team Development & Culture You contribute to a high-performing team culture by mentoring colleagues, supporting training initiatives, and reinforcing professional standards. You act as a role model for presence, credibility and attention to detail. Operational Excellence You support daily operations, ensure adherence to brand standards, and take ownership of key responsibilities in the absence of senior management.

• Proven experience leading or supervising a team within a retail or customer-focused environment; luxury retail experience is ideal but not essential.
• Confident and effective communicator with the ability to delegate, motivate, and support team members during peak trading periods
• Demonstrates strong ownership and accountability in ensuring exceptional customer service and resolving issues promptly.
• Ability to uphold and drive brand standards, ensuring impeccable presentation, grooming, and store operations at all times.
• Capable of working collaboratively while also providing direction and guidance to achieve store targets, KPIs, and operational goals.

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