Account Manager

Job Posting

Location: Liverpool, United Kingdom

Type: Full-time, on-site 5 days

Salary: £34,000- £44,000 OTE

About us:

Zen is revolutionising education. Schools spend over £2bn a year on agency staff, and £600m of that goes straight into the pockets of recruitment agencies. That's why we've built an alternative.

Our online platform gives schools instant access to hundreds of profiles of fully vetted teachers and support staff. Since launching in 2017, we've saved schools over £10m - money that goes straight back into school budgets and increases teachers' pay.

We have recently raised our Series B funding of $37mil, the largest round in European EdTech this year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets!

The opportunity:

This is your chance to join a tech startup in hypergrowth. We're passionate about professional development, and we'll work to maximise your personal and career growth.

We're looking for enthusiastic, mission-driven people who fit our values and are passionate about what we do. You're encouraged to apply even if your experience doesn't exactly match the job description.

As an Account Manager at Zen, you'll be:

• Owning relationships with key schools helping them hire smarter and faster.
• Leading school leaders through recruitment processes with a consultative approach.
• Picking up the phone and building genuine relationships (yes, there's outbound calling, but it's about helping, not just selling).
• Collaborating closely with Sales, Ops, and our Tech team to make sure schools get the best possible experience.
• Rolling up your sleeves and diving into whatever's needed, this is a startup, so no two weeks look the same.

Here's a typical snapshot of what you might do in a week:

• Chat to a Headteacher about how they can save £10k this term by switching to Zen.
• Source a teacher who is a perfect match for your school.
• Follow up with a school that's already using Zen and find ways to expand their usage.
• Share feedback with our product team about what schools really need in the platform.
• Work with our Ops team to make sure a tricky booking gets sorted.
• Jump into a quick brainstorm with the team to improve how we build pipeline.

Who you are

You don't have to tick every single box, but we think you'll thrive here if you're:

• Naturally enthusiastic and curious (we'll train you on everything else!).
• Confident picking up the phone, handling objections, and building trust fast.
• Someone with a proven track record of hitting sales targets (or smashing similar KPIs).
• A team player who loves being part of a close-knit group.
• Passionate about having a positive social impact (bonus points if you care deeply about education).
• Someone with a growth mindset is always looking to learn and improve.

What's in it for you?

• Competitive salary + ownership in the company.
• 25 days holiday + all the usual UK public holidays.
• Meaningful work - this isn't just another SaaS tool; you're literally helping schools save money and pay teachers more.
• 1-1 coaching to keep you growing personally and professionally. Life & Health Insurance, Cycle to Work Scheme, Electric Car Scheme.
• Join a certified B Corp: where your work creates a real, positive impact.

How we hire

We like to hire fast and onboard well. Here's what you can expect:

• Quick chat with our recruiter: to get to know you and cover the basics.
• Role-focused conversation: we'll talk about how you approach account management, building relationships, and hitting targets.
• Practical Task and role play: to see how you'd think on your feet with a realistic school conversation.
• Culture chat with the team: making sure it's a good fit both ways.

We're direct and transparent. If it's a yes, great! If it's a no, we'll let you know quickly.

Diversity & inclusion

At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all.

We welcome applicants with diverse backgrounds and different experiences and perspectives, just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work.

We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.

Please note before applying

This role is based full-time at our Liverpool office and requires onsite attendance five days per week during term time. We encourage applications from candidates who live in or near the local area of this office, or plan on relocating.

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