Sales Administrator

Lancashire Source: WhatJobs

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CareerMakers Recruitment are working with a well-established manufacturing business in Accrington who are looking to appoint an experienced Sales Administrator to support their busy commercial team.

This is a varied position combining sales administration with account management responsibilities. You will act as a key point of contact for customers, ensuring a smooth process from enquiry through to delivery, while building strong, long-term relationships.

The Role

As Sales Administrator, you will provide comprehensive support to the sales function while taking ownership to ensure full compliance with UK regulations. You will act as a central link between sales, purchasing, production, and external regulatory bodies.

Key Responsibilities

Manage a portfolio of customer accounts, acting as the main point of contact
Process sales orders accurately and efficiently
Prepare and follow up on quotations
Liaise with production, logistics, and procurement teams to ensure timely delivery
Handle customer enquiries, resolving issues promptly and professionally
Maintain accurate records on CRM/ERP systems
Support external sales managers with customer updates and reporting
Monitor stock levels and delivery schedules

Systems & Stock Management

Develop working knowledge of the MRP system (currently using 123 Insight)
Assist with stock level monitoring based on sales forecasts and customer demand
Support cross-departmental communication between sales, engineering, and operations

General Office Support

Assist with ad hoc administrative duties
Provide support to engineering when required
Coordinate with contractors regarding repairs and maintenance

Qualifications/Experience

Excellent communicator
Proactive and a team player
Understanding on how to use Excel, Word, PowerPoint
Excellent organisational skills
Relevant experience within an SME manufacturing facility preferred
Previous experience in a sales/administrator role

About You

We are looking for a confident and detail-oriented professional who can take ownership of export compliance responsibilities.

You will have:

Previous experience in a sales administration, internal sales, or account management role
Experience within manufacturing, engineering, or a product-based environment preferred
Strong organisational and multitasking skills
Excellent communication and customer service abilities
Good IT skills (Excel, CRM/ERP systems such as SAP or Salesforce desirable)
Proactive and able to work both independently and as part of a team