Customer Service Advisor

Manchester Source: WhatJobs

£13.04 per hour

Location: Manchester (Office-based initially, with hybrid working available after training period)

Pay Rate: £13.04 per hour

Contract: Temporary, starting 26 October 2026 until 30 June 2027.

Working Hours: Monday to Friday, 9:00am to 5:00pm

About the Role

We are recruiting for multiple Customer Service Advisor positions within a well-established customer service team. This is an excellent opportunity for individuals with experience in FCA-regulated environments who are passionate about delivering outstanding customer service while maintaining high standards of compliance and customer care.

This is an inbound contact centre role where you'll support customers with a variety of enquiries, ensuring all interactions are handled professionally, accurately, and in line with regulatory requirements.

Key Responsibilities

Managing inbound customer calls and enquiries
Supporting customers with account and personal detail updates
Processing customer payments
Handling general service-related queries
Ensuring adherence to GDPR and customer protection requirements
Delivering excellent customer service while maintaining compliance standards
Identifying opportunities to guide customers towards the most suitable solutions
Previous experience working within an FCA-regulated environment
Strong understanding of GDPR and customer protection principles
Experience upselling, cross-selling, retaining customers or handling objections to achieve a positive customer outcome.
Excellent communication and customer service skills
Ability to handle sensitive conversations professionally and empathetically
Strong attention to detail and compliance awareness

Training & Working Pattern

Full-time office-based training for the first 3 months
Two-week classroom induction
Two-week academy programme
No annual leave permitted during the first four weeks of training
Following successful completion of training and sustained performance, hybrid working becomes available (2 days office / 3 days home)
Employees may choose to attend the office more frequently if preferred