Customer Service

Welwyn Garden City Source: WhatJobs

£26,000 per annum

Are you a confident and customer-focused individual who enjoys problem-solving and getting to the bottom of complex queries? Our client is looking for a Service Advisor to join their busy and supportive team, providing an excellent level of service while investigating and resolving a variety of utility related enquiries.

You'll be responsible for managing customer queries, liaising with utility suppliers, investigating discrepancies and ensuring issues are resolved efficiently. You'll need to be naturally curious, highly organised and confident challenging information when something doesn't seem quite right.

Previous experience within the utilities or energy sector would be advantageous but isn't essential. What's most important is your ability to think logically, communicate confidently and take ownership of problems through to resolution.

Utility Service Advisor - Benefits Offered

Full training and ongoing support
£26,000 per annum
Monday - Friday
Full-time, permanent opportunity

Utility Service Advisor - Job Overview

Manage and resolve customer utility queries within agreed timescales
Investigate complex enquiries and identify appropriate solutions
Coordinate tenancy changes and update supplier information
Liaise with utility suppliers and internal departments to resolve queries
Verify contract information and validate supplier invoices
Process contract terminations and resolve supplier objections
Maintain accurate records of customer queries, contracts and correspondence
Keep up to date with industry changes and share relevant information
Support the wider team with administration and ad-hoc projects

Utility Service Advisor - Skills & Experience Required

Previous customer service or administration experience would be advantageous
Strong investigative and problem-solving skills are essential
Confident communicator with an excellent telephone manner
Ability to challenge suppliers professionally and confidently
Good Microsoft Excel skills
Previous experience within utilities, energy or supplier management would be beneficial but is not essential

Thank you for your application.

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