Operations Officer - Maritime Intelligence

Remote Source: WhatJobs

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About Pole Star

As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation. We have offices in London, USA, Singapore, Hong Kong and Panama, alongside presence in Australia. Teams are made up of over 19 nationalities, speaking 25 different languages.

The Opportunity

As an Operations Officer you’ll work from modern and open plan offices. The primary function of this role is to assist maritime assets minimising security risks on the open waters. You will be a primary point of contact in ensuring safety of seafarers. This is a full-time role involving shift-based work, including weekends, to ensure operational coverage. Working hours will average 38.5hours per week. Due to the nature of the business, an on-call rota is may be required as part of this role. If you take the initiative, are highly motivated, a strong communicator, results-oriented, and enjoy working in a fast-paced team environment, we would like to meet you. Someone who has some maritime experience or has come from a services background with exposure to crisis response, management or avoidance would be uniquely suited to this role.

Responsibilities

Monitor vessels, routes, and maritime activity in real time to identify, assess, and respond to security or safety risks
Act as a primary point of contact for captains and clients, providing timely operational guidance and crisis support should it be required
Deliver Master’s Briefs vessels transiting high-risk or voluntary reporting areas
Issue real-time maritime security alerts and incident updates
Manage and respond to operational incidents, alarms, and system notifications, including tracking device or power disconnection alerts
Communicate effectively via phone and email during time-critical situations, ensuring clear, calm, and accurate information exchange
Track vessel compliance and reporting, logging issues and escalating risks as required
Prepare detailed route risk reports and maintain accurate operational records and documentation
Provide first-line troubleshooting and support for monitoring and tracking systems
Support onboarding and training of new Operations Officers
Contribute to continuous operational coverage through shift work and participation in the on-call rota

Required Skills

Experience working in a shift-based operations, control room, or incident/crisis response environment
Strong situational awareness and ability to assess risk and make sound decisions under pressure
Calm, confident communicator able to engage effectively with clients and stakeholders during time-critical or high-stress situations
Excellent attention to detail and accuracy in logging, reporting, and data management
Strong multitasking and prioritisation skills across competing operational demands
Proficiency with Microsoft Office and operational IT systems
Ability to follow structured processes while responding flexibly to changing circumstances
Collaborative team player with a proactive, service-focused mindset
Willingness to work shifts, weekends, and on-call coverage