Quality Concern Coordinator / Administrator

Job Title: Quality Concern Coordinator
Location: Crewe, Cheshire (CW1 4QG)
Company: auto-scan
Pay Rate: £19.54 PAYE
Duration: 3-Months FTC

About Us

Auto-scan is a leading provider of quality assurance and inspection services to the automotive industry. With years of experience and a commitment to excellence, we partner with top automotive manufacturers to ensure the highest standards of quality and safety.

The Role

We're currently looking to recruit a Quality Concern Coordinator for an exciting opportunity at a prestigious automotive supplier based in the Crewe area of Cheshire.

The role will be based full-time on site and working within an established and supportive team.

In this role you'll be responsible for driving the quality concern submissions from suppliers using the internal problem management system which is used to record and manage supplier parts problems.

This will involve checking all logged concerns are recorded correctly and adhere to the relevant processes, ensuring that all concerns are where they need to be within the closure process, helping to support an efficient response to seeking solutions to expedite closure of all concerns.

Further Job responsibilities are also outlined below -

• Organise and facilitate supplier meetings focussed on achieving the concern (KPM) close out milestones
• Plan & execute phone and video calls with suppliers focussed on achieving the concern (KPM) close out milestones
• Track concerns for ownership and progress to completion, escalating concerns that are not progressing as agreed
• Update the concern management portal (KPM) to reflect actual and accurate status
• Analyse data and identify trends that illustrate recurring issues
• Driving task driven meetings to ensure issues / concerns are allocated to the correct problem owner
• Overall Project management of concerns raised within the system

Please Note:

All candidates must possess valid right to work in the UK without restrictions and must undergo a standard criminal record check (DBS).

All applications will be treated in the strictest of confidence.

We are NOT able to support Visa Sponsorship for this role.

We DON'T accept speculative CVs from Recruitment Agencies.

• Experience of assembling & presenting data to cross functional teams

• Solid experience of driving task driven meetings and allocation of issues / concerns to the correct problem owner
• Excellent problem solving skills and data analysis skills.
• Previous experience of using bespoke IT systems.
• Previous experience of working in or managing matrix organisations
• Knowledge of Windows applications.
• Experience in KPI monitoring and tracking

Previous project or quality concern coordination experience in an automotive manufacturing or a first tier automotive supplier environment would be a distinct advantage, as would previous problem solving experience.

Stay Connected:

Follow us on LinkedIn to stay updated on the latest news and job openings at Auto-scan.

Auto-scan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For More Information:

Visit our careers site or contact our Recruitment team at

Join Auto-scan and be a part of a team dedicated to driving excellence in the automotive industry!

We are a Forces friendly employer, and welcome applications from the Armed Forces community.

• World-Class manufacturing facilities
• Free on-site Car parking
• Early finish on a Friday
• Career Progression Opportunities
• £19.54 Per Hour PAYE

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