Complaints Handler
Swansea
See advert for pay
Help us turn customer feedback into better outcomes.
Sales & Business Development
3 days ago Apply on WhatJobs
Complaints Resolution Specialist
See advert for pay
HSBC Holdings plc is seeking a Complaints Handler (GCB 7) to join the Chief Operating Office in Swansea (and Birmingham). You will manage complaints end-to-end, using sound judgement to reach fair outcomes, resolve issues at pace, and help prevent repeat problems by spotting themes and driving improvements.
You will take ownership of cases, keep customers updated, and escalate as needed, contributing to a culture of customer excellence across the bank.
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