Operations & Logistics Assistant

• Company: Qualitycall Centre Limited (QCCL)

Company Description

At Healthspan, we’re passionate about empowering people to lead healthier, happier lives. As a trusted name in health and wellness since 1996, we craft premium-quality vitamins, minerals, and supplements designed to enhance nutrition and promote wellbeing. But our success isn’t just about the products we create - it’s about the people who make it all possible. We pride ourselves on delivering exceptional service, helping customers make informed choices, and bringing health directly to their doorsteps. Now, we’re looking for talented, like-minded individuals to help us shape the future and continue building on our success. Joining Healthspan means more than just a job. It’s an opportunity to contribute to something meaningful, grow alongside a dynamic team, and make a real impact. Whether you’re helping us innovate new products, deliver seamless customer experiences, or enhance our sustainability efforts, you’ll be part of a supportive culture that values collaboration, continuous improvement, and personal development.

Job Description

Logistics and Operations Team

The Logistics and Operations Team is solely responsible for ensuring the consistent distribution of goods as well as managing inventory at 3rd Party Logistics partners for the Healthspan across all product brands.

As many of the elements of the logistics are directly managed by Healthspan (including packaging components) across UK and international territories this is a fast-paced department which requires attention to detail and a problem-solving attitude.

Profile of the role

The main purpose of the role is focussed on the administrative part of the department. All stock related administrative duties as order replenishment planning, raising, releasing and monitoring distribution related transactions will be the administrator’s responsibility.

The Operations and Logistics strategy plays a fundamental role in the success of our business ensuring a first-class distribution service is provided to our customers.

Key Tasks and responsibilities

• Liaising with existing transport / freight forwarding companies to ensure the smooth flow of goods;
• Raising purchase orders and transfer orders for bulk product and packaging materials, arranging movements between suppliers, 3PL distribution centres, stores and end-customers;
• Supporting systems set-up for new products/product changes in the internal computer systems;
• Maintaining stock related communications within the company and across its systems;
• Stock levels maintenance and providing internal stock information;
• Order replenishment planning for future orders and transport arrangements;
• Liaising internally and externally with teams and business partners on stock and distribution related issues;
• Planning shipments based on product availability and customer requests;
• Tracking orders to ensure timely deliveries;
• Preparing shipping documents (e.g. invoices, purchase orders and bills of lading, ect.);
• Coordinating our supply chain procedures to maximize quality of delivery;
• Overseeing the levels of our warehouse stock and placing orders as needed;
• Providing information to internal departments and customers about the status of their orders;
• Responsible for the preparation of appropriate and accurate logistics reports;
• Updating relevant data and analysis to the operations team throughout the supply chain;
• Identifying opportunities to increase and improve services to new and existing customers;
• Taking responsibility for own personal development and updating knowledge and skills as necessary to perform the role at an effective level;

Qualifications

The individual

• High school diploma or equivalent; additional education or certification in logistics or supply chain management is a plus;
• Logistics experience within a third-party logistics (3PL) or production operations;
• Accurate, with attention to detail;
• Organisational skills;
• Confidence in internal and external communication (both spoken and
• Easy to adopt, willingness to learn new skills;
• Ability to work in a team;
• Good computer skills, Microsoft Office packages, with good Excel knowledge. Previous experience with ERP systems (Microsoft Dynamics) desired but not essential;
• Showing initiative approach;
• Being able to solve problems;
• Excellent organisational and time-management skills;
• Presentable, polite and demonstrate excellent customer service skills;

Additional Information

Key Relationships.

• Reporting to Operations Director;
• Interact and support Procurement and Customer Service Teams as well as other departments when required;
• Work closely with brand teams, finance department, etc.;
• Maintain external relationships with all relevant suppliers and business partners;

Education :

• GCSE or equivalent (preferred)

Experience :

• Logistics: 1 year (required)
• Administrative experience: 1 year (required)

Language :

Licence/Certification:

• Driving Licence (preferred)

Job Type

• 2 x Full-time FTC, 1 year (maternity cover)
• Discretionary annual bonus performance related.
• Staff Discount on all product range.

Renumeration:

• 28 Days annual leave excluding Bank Holidays.

Place of Work:

• This role is primarily home-based/remote. From time to time, you may be required to travel and attend Company locations, meetings, or events as reasonably required to fulfil the duties of your role.

Part of Orkla Health - We empower healthier habits for life

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