Relief Shop Manager

If you are an experienced Shop Manager and are ready for your next step in a busy, community focused store then we would love to hear from you

At St. Luke's Hospice, we are a dedicated charity, providing compassionate care to individuals with life-limiting conditions. Our aim is to maintain the dignity of our patients, empowering them to make decisions aligned with their personal needs and desires in their final stages of life.

We are currently looking for a motivated individual to join our team as a Relief Shop Manager. This role is crucial in ensuring the smooth operation of our charity shops, which play a vital role in supporting hospice services through fundraising and engagement with the local community.

Role Overview

The Relief Shop Manager will be responsible for overseeing the management of the shop in the absence of the Shop Manager, ensuring that the shop runs smoothly and meets its financial goals. The role requires a proactive approach to store management and a passion for working in a retail environment that supports charitable efforts.

Location and Salary

Location: Various locations across EssexSalary: £24,900 per yearContract: Permanent, Full-timeHours: 37.5 hours a week, including weekends and holidays

Key Responsibilities

Assist in the daily operation of the shop, including opening and closing procedures.
Maximise sales potential by ensuring excellent customer service and presentation standards.
Support volunteer recruitment, training, and management to ensure they are motivated and equipped to perform their roles.
Maintain accurate financial records, including daily cash handling and banking procedures.
Implement marketing and promotional initiatives to increase footfall and sales.
Ensure compliance with health and safety regulations to maintain a safe environment for customers and staff.
Coordinate stock management, including sorting, pricing, and displaying donated goods.

Skills and Experience

Prior experience in a retail environment, charity shop experience is desirable but not essential.
Strong organisational skills with an ability to multitask effectively.
Excellent communication and interpersonal skills to liaise effectively with volunteers, customers, and the management team.
Demonstrated ability to lead and motivate a team.
Proficient in basic computer applications such as Microsoft Office.
A passion for the charity sector and making a positive impact in the community.
Knowledge or experience of EPOS

Equity, Diversity, and Inclusion

St. Luke's Hospice is committed to creating an inclusive environment that welcomes individuals from all backgrounds. We particularly encourage applications from individuals who are LGBTQ+, disabled, or from Black, Asian, and Minority Ethnic communities. Our recruitment policies ensure equitable treatment of all candidates, including considering any access requirements for applicants with disabilities.

Legal Right to Work

Please note that we cannot sponsor visas or permits. Candidates must have the legal right to work in the UK.

Department: St. Luke's Hospice Trading Limited

Role: Relief Store Manager

About St. Luke's Hospice

We are a local charity providing compassionate care to people whose illnesses are nolonger curable. We promote dignity in dying and empower people to make thechoices they want, from the moment they are diagnosed.
Our care considers people’s medical, spiritual and emotional needs, includingsupport for loved ones and carers. Anyone living in Basildon and Thurrock can call onus 24 hours a day, seven days a week.
Working alongside other healthcare providers, our specialist services are available atthe hospice, out in the community or in a person’s place of residence. Together, we fulfilpeople’s choices at the end of their life.
We are a charity and the services we provide are free. We rely on voluntary incomefrom local people to deliver the care they deserve.

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Relief Shop Manager