Quality Assistant

Broxbourne Source: WhatJobs

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Hertford Regional College are recruiting for a Quality Assistant to co-ordinate and implement a range of quality assurance and improvement systems for the Quality Development Unit., To maintain and monitor administrative processes on behalf of the Vice Principal of Curriculum & Quality, Director of Quality & Learner Experience, Head of Quality, Head of Teacher Training and Advanced Teaching Practitioners. To design and produce statistical reports using appropriate software to support internal and external quality assurance requirements.,

Key Responsibilities

Logging incoming complaints
Following up complaints to ensure they are dealt with in a timely manner
Monitoring responses from Investigating Managers to ensure they address all points made by complainants, do not leave the college at risk of repercussions due to inclusion of any inappropriate information and that all letters are laid out appropriately in a 'corporate' format
Create interim response tables and circulate to relevant college managers
General administrative support as required for the Vice Principal of Curriculum & Quality, Director of Quality & Learning Innovation, Head of Quality, Teacher Training Manager
Assist where necessary in relation to the lesson observation schedule and monitoring to assure that observations are carried out according to plan, as well as follow up on action plans
Arrange and prepare for College meetings including Directors meetings, Curriculum Area Manager's Forum and Inclusion and Impact Group. Ensure that follow up that actions have been completed

Qualifications & Experience

Relevant Professional or NVQ qualification at Level 2 / Business Administration qualification / ICT qualification
English and Maths GSCE Grade C or 4 or above (or equivalent)
Substantial administrative experience
Well developed data handling skills; ability to use Excel and other relevant software with confidence to produce reports to meet internal and external requirements in user-friendly formats.

Benefits

As part of the HRC team, you will benefit from fantastic on-site facilities, exciting opportunities for career progression and relevant training opportunities to help you gain the additional skills that you need to reach your full potential.

About the Employer

HRC are a vibrant, dynamic further education college, recently graded a Good College by Ofsted, with students across two campuses, with ambitious growth and development targets. HRC put people first - students, staff, the organisations that they partner with, and the local communities that they serve. The HRC goal is to create a supportive environment for all staff in which they can develop their skills, progress their career and make a real difference in their local community. HRC ethos is evident in everything that they do and are always looking for new colleagues who share the HRC vision and values.

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