Band 3 Administrator

We have an exciting opportunity for a Band 3 Administrator to join our Unplanned Care team. This is a part-time role, and flexibility is important, as shifts may include evenings and weekends. In this role, you will act as a key point of contact while supporting the day-to-day operations and administrative functions of the Unplanned Care team. Your contribution will help ensure the team can meet service user needs and deliver high-quality patient care. As part of a supportive and collaborative team, you will carry out administrative tasks in an organised and timely manner. You will communicate with service users, colleagues, and members of the public in a professional, respectful, and empathetic way. You will help ensure that accurate information is shared appropriately with relevant staff and provide support to patients, carers, and colleagues as needed. Key duties in this role include:

• Enter routine information and scan patient records into the SystmOne system accurately
• Register referrals across Unplanned Care pathways, including Frailty Hospital at Home, Discharge Home to Assess, Urgent Community Response, and Early Intervention Vehicle (EIV)
• Complete the daily Capacity Report in a timely manner
• Support the monitoring of stationery and medical supplies, including checking stock levels and assisting with ordering when needed
• Forward discharge summaries, referrals, and correspondence to patients, GPs, and other relevant services
• Carry out general office duties such as managing incoming and outgoing mail, photocopying, and maintaining a tidy workspace
• Maintain accurate records on Trust IT systems and databases
• Answer incoming calls and respond to enquiries in a helpful and professional manner, taking appropriate action where required
• Work with colleagues to manage enquiries, correspondence, and information received by the service
• Receive, record, and share confidential and sensitive information relating to patient care appropriately, ensuring accuracy and discretion at all times
  Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust's values of Accountability, Inclusion, Compassion, and Empowerment.
  We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments. Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

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