Assistant Manager – Restaurant Operations & Information Management

ASSISTANT MANAGER – RESTAURANT OPERATIONS & INFORMATION MANAGEMENT

Company: The Upper House Grill & Bar
Location: Funan Mall, Level 7, Lobby A, Singapore
Position: Assistant Manager
Department: Restaurant Operations & Administration
Reports To: Restaurant Manager / Director

Job Summary

We are looking for a responsible and well-organised Assistant Manager to support the daily operations of The Upper House Grill & Bar. The role combines restaurant management, staff coordination, customer service, administrative duties, information management, and business reporting.

The ideal candidate should have a bachelor’s degree in information scienceor a related field , with strong organisational, analytical, communication and problem-solving skills.

Key Responsibilities

• Assist the Restaurant Manager in managing daily restaurant operations.
• Supervise and coordinate front-of-house and back-of-house staff.
• Ensure smooth service operations, especially during busy periods and events.
• Monitor customer service standards and handle customer feedback professionally.
• Assist with staff scheduling, attendance, training and daily task allocation.
• Maintain accurate operational records, sales reports, inventory records and staff documentation.
• Collect and analyse restaurant sales, customer and operational information to support management decision‑making.
• Prepare daily, weekly and monthly reports for management.
• Manage restaurant POS, reservation systems, digital platforms and other information systems.
• Coordinate with suppliers, mall management, contractors and external service providers when required.
• Assist with inventory monitoring, purchasing coordination and stock control.
• Support promotional activities, events, live‑band nights and special functions.
• Assist in maintaining the restaurant’s social media and digital customer communication platforms.
• Ensure company policies, food safety requirements, workplace procedures and operational standards are followed.
• Identify operational issues and recommend improvements to management.
• Maintain confidentiality and proper handling of company and customer information.
• Perform other administrative and operational duties assigned by management.

Requirements

• Bachelor’s Degree in Information Science, Information Systems, Business Administration, Hospitality Management , or a related discipline.
• Previous experience in restaurant, hospitality, administration or operations is preferred.
• Strong computer skills, including Microsoft Office and database/reporting systems.
• Good analytical and information management skills.
• Excellent communication and interpersonal skills.
• Strong leadership and team‑management abilities.
• Able to work under pressure in a fast‑paced restaurant environment.
• Customer‑focused, responsible and proactive.
• Willing to work evenings, weekends and public holidays when required.

Preferred Skills

• POS and restaurant reservation system experience.
• Basic data analysis and reporting skills.
• Knowledge of digital marketing and social media platforms.
• Experience in staff scheduling and operational planning.
• Good knowledge of Singapore F&B operations and workplace requirements.

Employment Type: Full-Time
Working Location: The Upper House Grill & Bar, Funan Mall, Level 7, Lobby A

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