Supply Chain Service Recovery Supervisor

Putting community at the heart of everything we do.

Proud to be a prospective advanced foundation trust, CLCH is one of the largest community healthcare providers in the country, employing more than 4,500 staff and caring for more than four million people across London and Hertfordshire. We believe in working together to give children a better start and adults greater independence. Our diverse team of professionals supports patients at every stage of their lives, from health visiting for newborn babies to community nursing, stroke rehabilitation, and palliative care.

By joining CLCH, you will be part of a dynamic and supportive team that values innovation, compassion, and excellence. We offer a range of exciting career opportunities and are committed to your professional development and well-being.

To join us and help make a real difference in the communities we work in, browse our latest jobs and opportunities below.

Supply Chain Service Recovery Supervisor

Band 6

Main area Administration Grade Band 6 Contract Permanent: Bank Hours

• Full time
• Flexible working
• Other

37.5 hours per week (Bank Full time) Job ref 824-BANK-SSAS

Site charring cross hospital Town London Salary £ % holiday pay + Unsocial Hours (if applicable) Salary period Hourly Closing 25/10/ :00

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

To support the delivery of the Supply Chain Materials Management Audit Programme across NWLPS managed sites, undertaking structured reviews of operational Supply Chain activities, compliance and service performance.

To assess compliance with the Supply Chain Materials Management Service Policy and agreed operational standards, identifying areas of variation, operational risk, non-compliance and opportunities for improvement.

To undertake site audits, stakeholder engagement and benchmarking activities across Supply Chain operations, including workforce, inventory management, goods receipting, distribution, customer service, health and safety and associated processes.

To produce evidence-based findings, assurance scores, observations and recommendations that support decision making, future service improvement, standardisation and development of the future operating model.

Main duties of the job

• Audit Planning, Delivery and Stakeholder Engagement – Support the planning and delivery of the Supply Chain Materials Management Audit Programme, engaging with operational, clinical and corporate stakeholders to facilitate site reviews and evidence gathering.
• Compliance, Assurance and Benchmarking – Assess compliance with the Supply Chain Materials Management Service Policy and operational standards, benchmarking performance across sites and identifying variation, risks and areas of non-compliance.
• Service Delivery and Operational Review – Review and assess Supply Chain operational activities including inventory management, replenishment, goods receipting, distribution, customer service and workforce deployment.
• Information Analysis and Reporting – Collect, analyse and interpret audit findings, operational data and supporting evidence to produce assurance scores, observations, risk assessments and benchmarking reports.
• Recommendations and Service Improvement – Develop evidence based findings, recommendations and prioritised improvement opportunities to support future service development, standardisation and operating model design

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.

Person specification

Education/Qualification

• Educated to A-Level standard, NVQ Level 3 or equivalent qualification, training or experience.
• Evidence of continuing professional development.
• Competent in the use of Microsoft Office applications and electronic systems.
• Qualification in Supply Chain, Logistics, Procurement, Inventory Management, Audit or a related discipline.
• Relevant professional qualification (e.g. CIPS, CILT) or working towards professional accreditation.

Experience

• Experience of working within a Supply Chain, Logistics, Inventory Management, Materials Management or Receipt & Distribution environment.
• Experience of reviewing operational processes, procedures and working practices.
• Experience of gathering, validating and recording information from a range of sources.
• Experience of investigating issues, identifying findings and making recommendations.
• Experience of working with internal and external stakeholders in a customer focussed environment.
• Experience of using electronic systems, operational data and management information.
• Experience within a hospital, healthcare or other complex operational environment.
• Experience of audit, compliance, benchmarking, assurance or service review activities.
• Experience of inventory management, replenishment and stock control processes.
• Experience of report writing, findings, documentation and presentation of information.

Skills & Knowledge

• Good understanding of Supply Chain, Inventory Management, Replenishment and Goods Receipting processes.
• Ability to gather, analyse and interpret information from multiple sources.
• Ability to identifying risks, non-compliance, service variation and opportunities for improvement.
• Excellent communication, stakeholder engagement and customer service skills.
• Ability to undertake observations, interviews and evidence gathering activities.
• Competent in the use of Microsoft Office applications and electronic systems.
• Knowledge of Health & Safety requirements and safe systems of work.
• Knowledge of NHS Supply Chain and Supply Chain Materials Management processes.
• Knowledge of audit, compliance and assurance methodologies.
• Knowledge of workforce, inventory and service performance measures

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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