Coaching your team to ensure a 'customer first' experience is delivered consistently
Ensuring consistent product training and knowledge to provide unbiased customer advice
Exceeding sales targets and delivering LFL growth along with ATV, AUS and conversion
Exceeding the company acquisition target for N.dulge
Managing payroll spend within budget through effective scheduling and people planning
Managing stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
Communicating clearly and concisely with all internal and external business partners to drive business opportunities
Actively identifying innovative opportunities to maximise the business
Confidently analysing all available business reports to review weekly, monthly and yearly performance
Creating an inclusive, welcoming and approachable environment for employees to thrive in
Coaching and developing the team to achieve their full potential
Understanding and adhering to all Company policies and procedures
Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate a team
Able to understand and analyse commercial reports to drive business opportunities
Able to identify key performance behaviours and competencies within a team
Able to build strong working relationships with support office departments
Strong prioritising and organisational skills
Leads by example
Values honesty and integrity in working relationships
Flexible to meet rapidly changing priorities and deadlines
Able to delegate tasks and follow up effectively to ensure completion
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
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